- Report: #434472
Complaint Review: Wu-Yi Source - Des Moines Iowa
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Author Confirmed
Why?
Wu-Yi Source
www.Wu-YiSource.com Des Moines, 50381 Iowa, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Wu-Yi Source Sent product I didn't order, then billed me. No idea how they got bank information Des Moines Iowa
I received this product in the mail. I had never heard of them, so I obviously did not order from them.
They have been billing my bank account. I have no idea in the world how they got my bank information, since I most assuredly did not give it to them.
They have taken out at least $120.00, but I think if I check again, there is also a $10 dollar membership fee. Like I said, I did not authorize any of this. I have never, ever heard of them.
I have not tried to contact them as yet. I just realized they were taking money out of my account a few days ago and haven't had the time to call.
I most certainly can't afford this and I am not interested in it. I am going to try to get my money back and contact my bank to see if they can advise me. I don't want this to happen to anyone else.
Gayle
St. George, Utah
U.S.A.
They have been billing my bank account. I have no idea in the world how they got my bank information, since I most assuredly did not give it to them.
They have taken out at least $120.00, but I think if I check again, there is also a $10 dollar membership fee. Like I said, I did not authorize any of this. I have never, ever heard of them.
I have not tried to contact them as yet. I just realized they were taking money out of my account a few days ago and haven't had the time to call.
I most certainly can't afford this and I am not interested in it. I am going to try to get my money back and contact my bank to see if they can advise me. I don't want this to happen to anyone else.
Gayle
St. George, Utah
U.S.A.
1 Updates & Rebuttals
Miriam.Hudson
New York,United States of America
Hello,
#2UPDATE Employee
Tue, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
