- Report: #456552
Complaint Review: Wu-Yi Source - Internet
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Author Confirmed
Why?
Wu-Yi Source
5300 Ontario Mills Parkway, Suite 400 Internet, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
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Wu-Yi Source "Free Trial" signs you up for more than you bargained for Internet
Wu-Yi Source offers free trials for their weight loss tea. Hidden in their false advertising and fine print, you will find that when you sign up for this "free" trial, you are authorizing them to charge you no less than $59.95 at least twice monthly in exchange for their "auto ship program". Additionally, you are automatically signed up for several PAID subscriptions to third party websites. This is very blatant false advertising, considering the claims on their website that you need only pay shipping for the free trial. The use of my debit card and bank account was authorized for NOTHING else but the payment of this minor $1.95 shipping charge.
Alex
San Francisco, California
U.S.A.
Alex
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Lynda
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Sun, January 10, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
