- Report: #383281
Complaint Review: Wu Yi Source - Ontario California
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Author Confirmed
Why?
Wu Yi Source
5300 Ontario Mills Pkwy, Suite #400 Ontario, 91764 California, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
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Wu Yi Source, Insider Secrets Tips & Comprehensive Ebook Membership Unauthorized charges, weight loss tea, Free Ontario California
Wu Yi Source Tea: I was mislead when I signed up for a free trial of their tea. I received a 30 day supply when they offered a 14 day free trial. Then they charged me $59.95 because they sent a 30 day supply unbeknownst to me. I retrieved the number from my bank account 866-449-5567 and cancelled. I will receive a refund when I return the tea since I was within the 60 days guarantee and receive no further charges.
Insider Secrets Tips: This is one of two bonuses for ordering the tea. They sneak in a monthly charge of $4.95 for access to their website. After calling the number from my bank statement I was referred to their website for a Live Chat (www.InsiderSecretsGuide.com) After providing my name, email and zip code, she cancelled my account and gave me a confirmation # but refused to refund the initial charge.
Comprehensive ebook: The second bonus for ordering the tea. They charge $9.95 a month for web access. To cancel call 800-989-5907. They too only cancel, no refund.
BEWARE! Not worth the hassle or aggravation.
Mrs. W
New Rochelle, New York
U.S.A.
Insider Secrets Tips: This is one of two bonuses for ordering the tea. They sneak in a monthly charge of $4.95 for access to their website. After calling the number from my bank statement I was referred to their website for a Live Chat (www.InsiderSecretsGuide.com) After providing my name, email and zip code, she cancelled my account and gave me a confirmation # but refused to refund the initial charge.
Comprehensive ebook: The second bonus for ordering the tea. They charge $9.95 a month for web access. To cancel call 800-989-5907. They too only cancel, no refund.
BEWARE! Not worth the hassle or aggravation.
Mrs. W
New Rochelle, New York
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
