- Report: #308713
Complaint Review: Wu-Yi Tea And Living Lean - Ontario California
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Wu-Yi Tea And Living Lean
5300 Ontario Mills Parkway Ontario, 91764 California, U.S.A.
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Wu-Yi Tea And Living Lean Extremely deceptive company-stay away!! Ontario California
Following a pop up add, I ordered this tea what I thought was on a 14 day trial basis for 4.95 (the add appeared to indicate no charges would be made until after receipt and a 14 day trial basis). I immediately realized I made a mistake and sent it back. When returning I received receipt confirmation and the product was returned within the 14 day time period. They still charged me 37.00. After a number of calls they agreed to refund my account in 2 weeks minus a restocking fee! Then to add insult to the situation another charge appeared in my checking account for "Living Lean". I never received such a product. Upon calling Wu-Yi I was referred to another number who indicated it was a non-refundable charge I had to pay in order to receive the tea. They indicated Living lean was information I should have obtained in an e-mail. They also stated it was a 30 day free trial and on day 31 a charge would occur if not cancelled. It is very hard to cancel something you never knew you ordered. After arguing for some length of time they did agree to reimburse the charge (which I hope will be honored). Stay away from this company, they are extremely deceptive in their business practices.
Ml from pa
Hanover, Pennsylvania
U.S.A.
Ml from pa
Hanover, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello,
#2UPDATE Employee
Mon, March 03, 2008
Hello, We apologize for the trouble. We have already refunded your money back to your account for the tea. But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only. Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days. Thanks, Shalyn, Wu-Yi Customer Support Manager.
