- Report: #414851
Complaint Review: Wu-Yi Tea - Austin Texas
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Wu-Yi Tea
8305 Hwy 71 West, Suite 110 Austin, 78735 Texas, U.S.A.
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Wu-Yi Tea Went into another credit card without my permission Austin Texas
I ordered the product back in October. After ordering I changed my mind, so I called and couldn't get anyone on the phone and so I checked the web to see if I could find an alternate number for them, in the process I saw all of the scam links. So I immediatedly called my bank (Bank H) and they closed my account.
Well in December I saw charges on a totally different account (Bank C) NOT affiliated with Bank H. So naturally I called Bank C and verified that and they stated that they are NOT affilliated with them at all. So my concern is...where does this company get off going into my personal bank account without my permission. They need to stop doing this to people.
So I hope that I can hear from an attorney regarding this, otherwise I will be seeking legal counsel on my own. They should not be allowed to get away with fraud!
M7777777
Carpentersville, Illinois
U.S.A.
Well in December I saw charges on a totally different account (Bank C) NOT affiliated with Bank H. So naturally I called Bank C and verified that and they stated that they are NOT affilliated with them at all. So my concern is...where does this company get off going into my personal bank account without my permission. They need to stop doing this to people.
So I hope that I can hear from an attorney regarding this, otherwise I will be seeking legal counsel on my own. They should not be allowed to get away with fraud!
M7777777
Carpentersville, Illinois
U.S.A.
1 Updates & Rebuttals
Peggy Tindle
United States of AmericaHello,
#2UPDATE Employee
Fri, January 29, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
