- Report: #873940
Complaint Review: www.cellunlocker.net - internet Internet
Reported By:
gk -
Nanaimo, British Columbia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.cellunlocker.net
www.cellunlocker.net internet, Internet, United States of America
Phone:
1-800-507-9077
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
cellunlocker.net ,cellunlocker.net Cellunlocker.net claims that unlocking your phone is "fast and easy" "guaranteed" It is not fast or easy! internet, Internet
I paid the fee with the understanding that unlocking my phone would be fast and easy. For my money I received an email with 10 pages of methods that I could use to try and unlock my phone. None of them worked. My last email from them suggested a method that would erase all of the data on my phone and at the bottom of the email it said if that didn't work to contact them again. Fast? Easy? not at all. I would like a refund, but in order to get one I have to send them a video of me trying all of the methods they suggested. So not only will I lose all of the data on my phone, I have to go buy a video camera and get someone to video me screwing up my phone. Sounds like a joke doesn't it?
3 Updates & Rebuttals
Cellunlocker.net
Refund Policy
#2UPDATE Employee
Sat, June 14, 2014
We apologize for any inconveniences this may have caused you. We do not have a 10 page method to unlock any phone. All our troubleshooting pages are on 1 page or less. It is usually 10-15 sentences or less. If you're printing our our email communications, then this will be multiple troubleshooting methods over a short period of time. Our refund policy is available on our website for any customer to read. Our refund policy is also presented to you while placing your order to read and accept before submitting your payment. It states that video proof is required for a refund if the codes are in correct, after troubleshooting. Our goal is to network unlock your device. If the code does not work, we must troubleshoot with you (since we do not have the phone with us) for us to find out what the problem is and seek an alternative to unlock the device. If troubleshooting fails, then we will ask for a video. We would love to refund orders without any troubleshooting and evidence that our code is incorrect. But as a third party company, we are also charged for each order so we have enforced a refund policy. This refund policy needs to be met 100% for a refund to be issue and we provide this information to you before submitting your payment so that each customer is informed before completing their transaction. Thanks.
gk
USANo Refund Given
#3Author of original report
Thu, June 28, 2012
I've been watching my account for over a month and still haven't seen a refund!
Cellunlocker.net
Nationwide,United States of America
You were refunded already
#4UPDATE Employee
Mon, May 14, 2012
Hi there,
If you check your records you were refunded already.
For the record you did not call us during our office hours (monday to friday 10am to 7pm pacific time)
Nor were there any emails for support regarding your Galaxy Nexus Order.
We offer 100% Guaranteed or your money back policy, but you must be willing to work with us, as there may be alternative input instructions.
Our staff will be more than happy to assist you over the phone, live chat, or email ([email protected]) if you are having any issues unlocking your device.
We unlock hundreds of phones everyday, if you have any issues please do not worry and just contact us first and we will walk you through the process.
Thank you.
