- Report: #1267986
Complaint Review: www.dressale.com - Nationwide
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Author Confirmed
Why?
www.dressale.com
Nationwide, USA
Phone:
702-346-1934
Web:
www.dress.com
Categories:
Business Rating:
(0)
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www.dressale.com Raylynn Sylvester they charge me for 2 dress. look at this. (((redacted))) Order status Open View Details CART SUMMARYDue to our shipping policy, we may ship items separately to guarantee your items arrive quickly.ITEM Qty. PRICE Resplendent Ivory Sheath Wed They said that they order 2 dress and plus they order me ups for 40.00 also. they are rips they are frade. china Nationwide
I want a full refund plus they charge me more money i think i should take the whole amont plus 254.95 plus 40.00 with ups i want to show what. i think they should be treat there customer serive people bad. I want to show how bad they treat to me that is uncall for. They need to be take out of website or treat people right. For real, Let me show you.
Chat InformationYou are now chatting with 'sandy'
Chat InformationHi, friend. How may i help you today?
sandy: Hi,this is sandy
sandy: what can i do for u plz
Raylynn: sandy your company sent me a dress with 2 codes 1 being (((redacted))) nbut go0t chargesn for it
Raylynn: I also told you im as as a hobbit . Im 5'0 how can you help me please send me a refund of both purchases i have the purchase numbers for you (((redacted))) and (((redacted))) . i can tell you if your company is sham you will be hearing from my lawyer who happens to be my son in law thanks you.
sandy: I'm sorry for the delay. I'll be right with you.
sandy: let me check
Raylynn: excuse me sandy, I am a very unsatsfied customer. saying yull be with me in a second means nothing i need a response asap or my son with file charges , because this is not a B.B.B company. so please get back to me .
sandy: As i checked,you have sent us the email to our customer service,my colleague will hanle with you
Raylynn: that is not satisfactory, my wedding is december 11th i will need a full refund of both purchases, and a package and label fully paid so i can send the dress back to you thanks.
sandy: The dress has shipped to you
sandy: have u got it?
Raylynn: yes i have recieved it. which is why i responded to you. so far have not gotten one solid answer. its been rep after rep. so please let me know asap. thank you
Raylynn: I told you i have the dress already
sandy: ok.my colleague will handle with you
You dont treat people like that. Plus that is out the question. I even ask them i wanted a full refund they didnt even listen to me at all. There chat window the people are always rude they hang up on me like 6 times. There address to there place is here let me give it to you. His is there where the dressale main office is : 3-2 Hua Qiang Road, Tianhe District, Guangzhou Guangdong, China there you go would you please help me i want a full refund. they rip alot people off. plus this isnt the dress i order in the first place. would you help me please they rip alot people off all the time. thank you for your time.
2 Updates & Rebuttals
www.dressale.com
#2Author of original report
Sat, February 06, 2016
They rip off they are total fraud company. Plus they need to take off the pay-pal off there sites. Plus they told me that i had extra dress found this out yesterday. I think they need to refund me on pay-pal they lied to be from the being. This is the worst company. THEY ARE FRAUD. They are Rip-off company they like to people say that didn't order another dress. That is total lie. When double charge you. Tell you need have 2 acct. Send it thur pay-pal order the dress in the first place. They need get there fack straight up. Plus lied to me right off the bad. I found the infomation since 25 jan 2016 it was refund back in my acct. then it was taken back out straight to them.
To me they are going to keep it. I won't ever see the money. They aren't honest people. Just being honest with you. I wish that my daughter didn't pick this website. She thought you wouldn't rip me off until i found out proof that you like rip-off people all the time. You arent very company. Pretty bad i found this out my self. Plus i found your web site phone number 1-888-221-1161/1-888-204-4481 i didnt get no help they told me my acct. is close and not going get no help from www.dressale.com all. for the full refund. That is pretty bad. I want my whole send to me with pay-pal it fraud i want the whole amount 300.00 i think that is right. You charge me join you everything plus with tax. i think this way to get my extra money.
I don't want you send me thur my acct with credit card i will get fraud again. i want you send me check with my name address zip code. I have been stuffing with this over 4 month close 5 months deal with your company. With total lies. You never one every told me that i am sorry said that it was your fault. You was worry about the dress. You know customer service come first. You treat people right. Treat them right. Not rude you treat them very nice kindness. Plus you don't order dress on computer that doesn't help your business 2. You need to open a store sell them. Make them petit like small for women is very whole is very little not for people very tall. petit mean like make them for people who under 5'3 and under for short people. Do you understand that. Your business really mess up everything.
People over the phone was nice but the company the way who talk to me on the website was not very nice. to me that was uncalled for. Do you know the Rude that is treat people do dont do that. You need to get new people that work in your company that know treat people more friendly nice. Not so push. I am just being honest with you. you need to understand when it come to people treat other unfriend. that isnt right. everyone treat nice to other people. You need to learn how to speak other people in your company treat people more nice. Caring is the big thing. Faith also, you need to have that in your business you would do a wonderful job. Keep your company going if you do that. that you would enjoy working, enjoy your people you work with. You have to remember that. Tell them Thank you did a wonderful job.
www.dressale.com
#3Author of original report
Thu, February 04, 2016
Dear customer,
This is about your dress order from dressale.com.The refund has been done on Jan 1 st.
Since you had filed a chargeback and the payment had been deducted from our account.According to the policy,you need to send the dress back to us ,and the shipping fees should be paid by you because you have got all your money back.You can choose USPS ,which is the ordinary and the cheapest way for shipping .
Our return address is:
Li Yin
Room#302 Building11 Xinyuan Jingyuan,Xihuan Road No.3108
Suzhou
Jiangsu Province 215008
China
Telephone 15151501502
Once you shipped the items back ,please tell us the tracking number in the email.
Looking forward to your prompt reply.Or we will have to keep contacting you by phone and emailing in the following days!Thanks!
Regards,
Dressale.com
------------------ original email ------------------
mail from:[email protected]
//
mail time:2016-01-30 10:25:05
mail to:[email protected] //
subject:i want to know why my money never got refund to my acct. I want to know how you mess in the first place. i went to my credit acct. You took the money out. You order 2 dress and charge me
mail time:2016-01-30 10:25:05
mail to:[email protected] //
subject:i want to know why my money never got refund to my acct. I want to know how you mess in the first place. i went to my credit acct. You took the money out. You order 2 dress and charge me
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they have the worst service and plus I am going get marry next month i order on Oct 19. i told them right of the bat I need the dress whole thing white the mess it up. I get a phone call this last Sunday www.Dressale.com that the mess up. He wouldn't give me reason what happened. I told the company i want there phone number everything they said they don't do that. I said i want a refund. they gave it back like 1 day then took it back. then I get a message that they send it to me I don't wa nt it at all. they have the worst Custer service. I try to talk to be people before I never been treat like in my tired life every. I think they need to refund everyone money. They treat people unfriend. plus i try to talk to those people and they would even talk to me on the chat windows at all they would hang up on me all the time or stop talk to me also I thought that would total rude. i would say are you there hello no one would answer back. they did that to me 4 times . I of those Lady, Men was tell me you never pay your bill she said you order 2 of them i said what are you talk about i never order 2. I had to prove that I pay it, she was treat really rude to her I told her I wanted my refund she told me they would call you 12 hours they never did. before that Sunday night they say they will get in touch with you 24 hours i never heard from the company also at what so ever. this is why i want my money back they don't even tell you what they are doing. This is another reason th ey should have a phone if some going on they should give it to you if some going you can get in touch with them. Instead of this stupid chat window and get with this rude people don't know what going at all they are very rude in the first place. They didn't even listen to me. I don't want nothing to do with them they have the worst site i ever been at in my life. i think everyone shouldn't ever go there again. Report them. Get them off then they will get lose there site and total and they will not be on busy no more. they will have better company that will help people that them. we don't need people who rip off people and wont refund your money at all. You never get your dress or they mess them up or mess them up. We need to take them down. They have did the worst for me. I need my money back for real. I know there been other people Complaint on them also. i want them taken care of thank you for my time. I am only 5 foot tall. there address if you want have it www.dressale.com they called me today and told me that they don't know how to refund me my money on the credit card. They have no ideal how to do that. That is another reason you don't want to go thur www.dressale.com they even charger me 40buck for ups also. this is fraud, and scam. worst i ever seen in my tired life |
i think let them know back nov way before dec. over month notice. to cancel the dress. i think there a problem. i have proof you charge me 2 dress right there.
i want to talk to you head boss in the usa. that has the phone number. you had very rude people treat me very bad from your company. Plus they didn't read today. on the 25 jan i got a full refund then it was taken out. By there company. They want me send the dress back There company is total mess up.
