- Report: #671484
Complaint Review: www.fauxpanels.com - Internet Internet
Reported By:
Jason -
Cranberry, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.fauxpanels.com
517-G Acorn Street Deer Park, NY 11729 Internet, Internet, United States of America
Phone:
1-800-651-4223
Web:
www.fauxpanels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
fauxpanels.com Barron Designs Consumer beware, all products are unreturnable, if you purchase this trash you'll be stuck with plastic junk , Internet
I purchase $710.99 worth of "poly propelene" stone panels from fauxpanels.com. They were delivered damaged and the company is offering no return. I had sent back the panels and purchased new panels from another company, only to have the panels returned and not refunded by fauxpanels.com. Do not buy anything from this company. They have a return policy that allows nothing to be returned. If the panels look nothing like the videos and pictures on their site you will be stuck with them. They don't care about the customer and will sell you cheap trashy looking products.
4 Updates & Rebuttals
Steve B.
Deer park,New York,
United States of America
We were happy to resolve this
#2REBUTTAL Owner of company
Thu, December 30, 2010
I am the owner of the company. I just came across this web site and was surprised to see us on here. I want to apologize to this customer that you had some trouble with us.I guess one complaint is not so bad after being in business since 1972 :) I double checked and all Items for this customer were returned and we gave a full refund of all moneys.
Customer service (and retention) is our number one priority.
We offer very realistic products, some more realistic then others. We have
high end panelsand low end panels, and are made to order. We recommend
purchasing our rebatable
samplesbefore placing an order. Most of our samples ship the same
day.Obviously our low end panels wont be as realistic as our high end panels.
I concludeby saying thatweare thrilled to say that99% of our customers
are Very Happy with our products and service. We have tons of testimonials on
our websitefrom satisfied customers.
Again, sorry for any aggravation our company may have caused you.
consumer
Cranberry,Pennsylvania,
United States of America
Items were returned and refund received
#3Author of original report
Thu, December 23, 2010
Items were returned and full refund has been received.
consumer
Cranberry,Pennsylvania,
United States of America
Consumer Beware! fauxpanels.com Barron Designs
#4Author of original report
Wed, December 15, 2010
The ripoff is in the return policy. If you read the return policy fauxpanels.com and Barron Designs exempt themselves from any return in the first couple sentences of the return policy.
It is obvious what type of company they are. Their response to the customer is that it is your fault and they will not give your money back with or without a restocking fee.
I just want to inform any other consumers to not purchase from Barron Designs or fauxpanels.com, because if you ordered the wrong color, size, shape, or material, Barron Designs will NOT give you your money back. Their customer service department promised to call us back 3 times and did not.
Consumer Beware!
CloverC9
United States of AmericaSo glad I came across this!
#5Consumer Comment
Wed, December 15, 2010
Only the siding is the thinner material. The full panels are thicker. I ordered samples: which was suggested to me when I called in, since I was going to just order the Nailon panels because they were cheaper, but it was a different material for inside of my house. They suggested I order samples, so I can see the difference, and when I placed my order for my panels, the amount I spent on samples was removed- Complete rebate! And my first set came with one box damage and they took care of it no problem. Seeing your comment just makes me think there's something you didn't do- and that's your own fault because I've suggested this product to a few friends and they love it! A bit pricy depending on the panel, but it looks just wonderful!
I am sorry to hear you had a bad experience, but from what you write, I believe there is something you are not telling us and you are just upset because they won't fix your mistake.
