- Report: #1183117
Complaint Review: www.Hotwire.com - San Francisco California
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Author Not Confirmed
Why?
www.Hotwire.com
65 Montgomery St, Suite 600 San Francisco, 94111-2627 California, USA
Phone:
425-679-4484
Web:
www.hotwire.com
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www.Hotwire.com Hotwire travel deals Amy Monfils Hotwire's ad claims a 50-80 % reduction of hotel room rates. They did not disclose the name of the hotel until after booking- when I verified the rates I found I actually paid MORE through Hotwire than had I booked the Hyatt Regency Miami directly for these dates. Once I called Hotewire to complain they said the medium 50-80 % is baed on comparable hotels. When I asked for what comparable hotels they use to base this on, the refused to disclose this. Hotwire rips you off and then covers its tracks that by booking you agreed to teh Terms and can not cancel. Whe4n yu can show that you got a rotten deal and that they lied to you about the rate reduction they cover their tracks that this is based on a mdedium rate of comparable hotels but they refuse to say what hotels they use as their comparables! SO this way they defraud the consumer and refuse to allow for a cancellation or a refund! I spoke to several of their supervisors including Amy Monfils' office and they all repeat the same fraud. Hotwire itinerary 5502233205 San Francisco California
Hotwire's ad as well as the HOTWIRE representative I spoke with when I MADE THE RESERVATION claims a 50-80 % reduction of hotel room rates. They do not disclose the name of the hotel until after booking- so you cannot verify the rates prior to booking.
After I booked based on the promise of 50-80% REDUCTION OVER REGULAR RATES I then went to the website of the hotel Hyyatt Regency Miam to verify the rates. I found I actually paid MORE through Hotwire than if I had booked the Hyatt Regency Miami directly for these dates.
Once I called Hotewire to complain they said the medium 50-80 % is based on 'comparable' hotels. However, they will NOT tell you which the comparable hotels are so you could verify their claim. This is how their fraudulent practice operates.
When I asked for what comparable hotels they use to base this claim of a 50-80% reduction on, they refused to disclose the hotels. Yet the maintain that when you booked you got the 50-80 % reduciton. When you nail them an dshow that the hotel is actually cheaper than what they charged you through Hotwire. THEN they say: well it is a 50-80 % reduction BASED on COMPARABLE hotels to the one they booked you on. When you want ot verify the rates of these supposed 'comparable' hotels Hotwire refuses to disclose that.
Hotwire rips you off and then covers its tracks that by booking you agreed to their Terms and can not cancel. When you can show that you got a rotten deal and that they lied to you about the rate reduction they cover their tracks that this is based on a medium rate of comparable hotels but they refuse to say what hotels they use as their comparables! SO in this way they defraud the consumer and refuse to allow for a cancellation or a refund! I spoke to several of their supervisors including Amy Monfils' office and they all repeat the same fraud. This case is RE: Hotwire itinerary 5502233205
