- Report: #1369161
Complaint Review: www.revitalizebeautycare.com - Internet
Reported By:
Mary -
Arlington Heights, Illinois, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.revitalizebeautycare.com
Internet, USA
Phone:
888-402-9089
Web:
www.revitalizebeautycare.com
Categories:
Business Rating:
(0)
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revitalizebeautycare.com Charm Beauty, Bold Beauty Total Scam: Do not order "trial bottle" of eye cream - no indication that you are signing up for a $180 per month subscription! Santa Ana Internet, also California
I ordered a "trial sample" of Revitalize Eye Cream for $4.99 plus shipping. There was no text or check box indicating that I agreed to a monthly subscription for $180.00 per month. By the time I noticed the charges on my credit card, they had already billed me for 2 months. The first $$180.00 is just to pay for the small bottles of eye cream you already received for the "trial offer." I disputed the charges through Capital One, my credit card company.
I disputed the charges through Capital One, my credit card company.
A fraud specialist from Capital One called with me on the line. We were hung up on two times. Finally on the third call, a rep spoke with us who said that I could cancel the subscription but there were no refunds. When the credit card rep asked to speak to a supervisor, we were told that the supervisor was not available in our case because the Capital One rep was "unprofessional," - I suppose by asking for a refund to my account. The Capital One rep was completely professional and polite, and she continued to ask for a refund - finally, they agreed to refund one month's charges (still waiting to see if this happens).
I asked for the name of the CEO and the address of the company - the Revitalize rep said she was not allowed to give out that information. This is a complete scam. I am sharing the information below in case anyone else has been taken in by this fraudulent advertising and would like to help put them out of business by submitting formal complaints.
The PO Box address from the website:
Revitalize Skin CollectionP.O. Box 25380
Santa Ana CA 92799
You can file a Scam Complaint with the BBB of Santa Ana, CA at: https://www.bbb.org/scamtracker/sdoc/reportscam
You can also file a Consumer Complaint Against a Company with the California Dept. of Justice at: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
