- Report: #466450
Complaint Review: Xbox Live - Redmond Washington
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Xbox Live
7th Circle Of Hell Redmond, Washington, U.S.A.
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Xbox Live Changed account name resulting in repeated and unautherised billing... Redmond Washington
Let me start by saying that i feel the laws and enforcement on the consumers behalf is completely lacking in this country right now and this little stunt still came as a suprise...
Couple years ago i had an xbox live account and i barely used it and never had a subscription on it. Maybe a year or so ago i changed the name on my xbox live account and started to use it more, just enough to play my games on the 360.. At the start of this year 6 months ago i got a gold membership so i could watch netflix on my xbox which is one of the best features iv seen on a gameing platform.. I dont deal with banks for the very reasons i stateing in the beginning, one of the best tools iv ever found is the walmart prepaid card, no overdrafts, no fuss, and always works.. And thats what i was useing to pay for my account. I noticed after a couple months i was being billed twice by xbox. So i desided to just not put money on the card so the account would close and i could reopen it later and it should only bill me once.. The money wasent much 7.99 each time so i didnt want to make a big fuss about it.. well i let it lapse for a month and then went to pay some bills and fell short of paying the last one... went to check my card online to see what happen and there it was, over 15ish charges pending from xbox over and over again almost every 48 hours or less. And they took the money i had put there for bills.. In the end they only got the 2 charges so i let it go for the time being.. I hit some ruff patches in my life and frankly had better stuff to worry about so for 4 more months they got 2 charges a month.. Finally enough is enough and i figure they can just refund the charges or apply them correctly to my account.. This is when i find out they didnt change my account name but created a second account and somehow attached it to the old one and that i was paying for both of them.. heres the funny part.. !they addmited the error!.. And then proceeded to tell me they have no way to do refunds, point blank, their fault or not, they dont ever do refunds.. And they told me to contact my card company to dispute the charges.. I informed him it wasent my card companys problem and that they shouldnt be out money when its an xbox problem.. well customer service is like talking to a wall.. I ask for a supe and i ask for a manager which apparently dosent exsist at the site (BS).. The supe gives me the same line of hummis the last guy did.. I tried everything i could think of even informing him he is attaining funds without my auth on the second account and that i need to file a police report for stolen money and asked for his name to put in the report.. I hear a faint click on the end of the phone.. 3 hours of communication later...
At no time did i raise my voice or swear at him.. I used to work collections over the phone for years so i know that wont benefit the call at all..
End of story: They have over 50.oo of my money and they are going to get away with it.. My god where is the consumer defence in this, what choice do we have besides bending over and takeing it while creditors make off with our money.. these problems are getting worse.. And for years now i wear my bad credit as a badge of honor showing that i will not take it and id rather do without.. Companys make mistakes and so do consumers, but when one side or the other refuses to make ammends we all lose..
Where is our Protection we pay for...
Consumer vengance
Kent, Washington
U.S.A.
Couple years ago i had an xbox live account and i barely used it and never had a subscription on it. Maybe a year or so ago i changed the name on my xbox live account and started to use it more, just enough to play my games on the 360.. At the start of this year 6 months ago i got a gold membership so i could watch netflix on my xbox which is one of the best features iv seen on a gameing platform.. I dont deal with banks for the very reasons i stateing in the beginning, one of the best tools iv ever found is the walmart prepaid card, no overdrafts, no fuss, and always works.. And thats what i was useing to pay for my account. I noticed after a couple months i was being billed twice by xbox. So i desided to just not put money on the card so the account would close and i could reopen it later and it should only bill me once.. The money wasent much 7.99 each time so i didnt want to make a big fuss about it.. well i let it lapse for a month and then went to pay some bills and fell short of paying the last one... went to check my card online to see what happen and there it was, over 15ish charges pending from xbox over and over again almost every 48 hours or less. And they took the money i had put there for bills.. In the end they only got the 2 charges so i let it go for the time being.. I hit some ruff patches in my life and frankly had better stuff to worry about so for 4 more months they got 2 charges a month.. Finally enough is enough and i figure they can just refund the charges or apply them correctly to my account.. This is when i find out they didnt change my account name but created a second account and somehow attached it to the old one and that i was paying for both of them.. heres the funny part.. !they addmited the error!.. And then proceeded to tell me they have no way to do refunds, point blank, their fault or not, they dont ever do refunds.. And they told me to contact my card company to dispute the charges.. I informed him it wasent my card companys problem and that they shouldnt be out money when its an xbox problem.. well customer service is like talking to a wall.. I ask for a supe and i ask for a manager which apparently dosent exsist at the site (BS).. The supe gives me the same line of hummis the last guy did.. I tried everything i could think of even informing him he is attaining funds without my auth on the second account and that i need to file a police report for stolen money and asked for his name to put in the report.. I hear a faint click on the end of the phone.. 3 hours of communication later...
At no time did i raise my voice or swear at him.. I used to work collections over the phone for years so i know that wont benefit the call at all..
End of story: They have over 50.oo of my money and they are going to get away with it.. My god where is the consumer defence in this, what choice do we have besides bending over and takeing it while creditors make off with our money.. these problems are getting worse.. And for years now i wear my bad credit as a badge of honor showing that i will not take it and id rather do without.. Companys make mistakes and so do consumers, but when one side or the other refuses to make ammends we all lose..
Where is our Protection we pay for...
Consumer vengance
Kent, Washington
U.S.A.
