- Report: #342422
Complaint Review: XM Radio - Washington District of Columbia
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XM Radio
1500 Eckington Place, NE Washington, 20002 District of Columbia, U.S.A.
Phone:
202-380-4000
Web:
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XM Radio Billed for three months after non renewal, would not renew without payment Sarasota Florida
I received an XM Radio as a gift and pre-paid for a year of service. I was notified by email after the first year it was time to renew. I was moving and doing other things at this time and chose not to respond, thinking if I didnt renew, my account would be terminated.
A year later (after expiration) I wanted to re-start my service. I am now being told that because I DIDNT CALL AND EXPLICITY CANCEL I was billed for three months (which I never had service) then dropped, so if I want to re-activate - I would need to pay the three months I supposedly recvd service (33 dollars). NO WAY! (I could buy a NEW unit for 19.00, open a new account and that would be that.)
I asked them to send me documentation proving my unit recvd signals from them for three months - the phone went silent - EXACTLY. They cannot prove that I recvd signal so as far as I am concerned, the burden is on them, because I can prove I didnt use it! It was in a storage bin! The call center was in the Phillipines and the call people were RUDE and nasty.
In any case, I would hope that the FTC would consider this when they allow XM Radio to merge with Sirius because america will NOW no longer have a choice.
I refuse to support a company that has deceptive practices and sends their support call center OVER SEAS. UNAMERICAN and these are the companies that destroy America.
DO NOT SUPPORT THESE PEOPLE!!!
Simon
SARASOTA, Florida
U.S.A.
A year later (after expiration) I wanted to re-start my service. I am now being told that because I DIDNT CALL AND EXPLICITY CANCEL I was billed for three months (which I never had service) then dropped, so if I want to re-activate - I would need to pay the three months I supposedly recvd service (33 dollars). NO WAY! (I could buy a NEW unit for 19.00, open a new account and that would be that.)
I asked them to send me documentation proving my unit recvd signals from them for three months - the phone went silent - EXACTLY. They cannot prove that I recvd signal so as far as I am concerned, the burden is on them, because I can prove I didnt use it! It was in a storage bin! The call center was in the Phillipines and the call people were RUDE and nasty.
In any case, I would hope that the FTC would consider this when they allow XM Radio to merge with Sirius because america will NOW no longer have a choice.
I refuse to support a company that has deceptive practices and sends their support call center OVER SEAS. UNAMERICAN and these are the companies that destroy America.
DO NOT SUPPORT THESE PEOPLE!!!
Simon
SARASOTA, Florida
U.S.A.
