- Report: #1341117
Complaint Review: YOOX - Milan Internet
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Author Confirmed
Why?
YOOX
Via Morimondo, 17 Milan, 20143 Internet, Italy
Phone:
39 02 83112811
Web:
yoox.com
Categories:
Business Rating:
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YOOX Yoox Group Cheap Plastic Counterfeits sold as Italian Leather Designer Boots Milan Internet
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I recently purchased two pairs of "Made in Italy" ankle boots from Yoox. I was comfortable purchasing from the company based on the information on their website and Yoox being situated in Italy. The website assured that products were authentic. The product description said the boots were leather and leather lined.
I looked up the boot designers/manufacturers websites to verify the quality and a further search showed that the boots were sold at upscale retail stores. I figured I was getting last year's or last season's stock at a good price.
What I received was garbage. Not worth even a quarter of the discounted sale price. Junk boots made of plastic, they smell like cheap plastic, look horrible, are a weird and ugly fit. AND after I received them I did some digging and found them on a Chinese wholesale site. Cheap, cheap, cheap, Shameful. I called customer service and told them they were selling counterfeit goods.
Reading online reviews customer service seems to be lacking. Apparently many people receive a fraction of what they are owed when they return goods with many not being reimbursed at all. I'm not impressed. I would not have bought these boots had I known they contained any plastic or synthetic materials as I'm allergic.
Yoox is selling counterfeit goods and misleading people with their messaging and product descriptions. Shameful!
