Complaint Review: YourNetBiz - Internet

Unfortunately, thisindividual does not have all of his facts straight. A person can not just purchase a back office of Your Net Biz. You must sign up to join the business opportunity. The $59 monthly fee is the cost of having your back office, lead capture pages, etc.

I was never employed by Your Net Biz. I worked with the two Chris's as their pba (Professional Business Assistant). Unfortunately, I took a call that wasmeant for thecustomer support department of Success Co-Pilot, but because all customer supportlines were busy, it rang over to me. My sole purpose at that time, was to sign individuals up who were ready to join the business opportunity after reviewing all of the information.

Anyone who knows me, knows that I will go the extra mile to help someone out. Andthat is what I did with this individual. It was not my job or department to "process" that call, but when I heard of his demise,I tried to intervene andhelp him out as best as I could.

The truth of thematter is, this individual told me that he accidentally did a partialsign upat 2:00 or 3:00 in the morning while he was surfing the net. What this means is that hedid not actually complete the sign up process to purchase the business opportunity product suite, but hedid sign up for the portion that gives you access toyour back office, lead capturepages, training, etc.

When I spoke with the individual I clearly stated that I have noauthority to give a refund, as I do not work with Your Net Biz andthat the issuewould have to be handled through Your Net Biz, by going through his back office and submitting a support ticket to cancel his monthly subscription. He stated that he did not remember any of the login information that he had created and could not get into his back office.

Because I am a member of Your Net Biz, I do know the process of how to submit a support ticket. I felt compelled to help him out, soI did tell him that I would try to contact the support staffon his behalf. Of which I did. Iexplained to customersupport what had occurred. They were very cooperative and said they would investigate the situation and go from there.

He fails to say in his complaint, that customer support did cancelhis monthly subscription after reviewing the information. And how would I know this, if I were not concerned enough to "follow up" for this individual, in an area that was not my concern in the first place.

Obviously, this individual is confused as to what an affiliate is. An affiliate is someone who makes money off of promoting someone else's product. I was not nor am I an affiliate of a "success kit".I worked with the individuals who marketed the kit. Futhermore, you can'tbe an affiliate of Your Net Biz. It is a business opportunity that you can buy.

In closing, I am sorry for this individuals negative experience, but I think it is very important that all facts be stated properly. It is wrong to drag people's namesthru the mud, especially when that persontried to gothe extra mile tohelp you correct a situation that you got yourself into.

As stated in his own words: "I'm going to spend more money and time to get back at these people." Sounds to me like he's being very vindictive concerning something that was his fault in the first place. No one signed him up...he signed himself up in the wee hours of the morning!

You be the judge!

On my behalf, here are some real testimonies of individuals that I have helped, whodid sign up on purpose.

Gday!

Id like to start by saying that Im typically not one to brag aboutwhat I have. Sophia however is an exception to typical andtherefore I felt compelled to write out my gratitude for herextraordinary kindness and service as my business partner. Sincerity,authenticity, honesty and positivity are but a few of the personalitytraits that one will quickly come to notice once engaged inconversation with her. A truly remarkable person who will walk theextra mile to help out another! I am truly blessed to have herpartnership in my business! So if you want the closer or big gunin your corner, I suggest you get to know Sophia Hinton! I did and have been blessed by her friendship ever since!

Thank you Sophia!

Sincerely,

Aaron,

Silver Associate

Sophia has been and continues to be an integral part of my YNB experience. From set-up to current handling of my everyday business affairs, I count on Sophia to get me the answers I need and the most profitable next step to take.

Allen,

Silver Associate

If you need a Professional Business Assistant, Sophia is the one to call. She isonly a phone call away. She has been very helpful to me in the challenges Ihad getting my store set up. She is persistent and keeps working with you until she solves the problems.

Kenneth,

Platinum Associate

I am just getting started in the business so I chose Sophia for my Professional Business Assistant. I did not understand all the phases of the business and I needed someone to call to answer my questions. I have not been disappointed as she is very knowledgeable and persists in getting the answers to my questions. I would highly recommend her as your Professional Business Assistant.

Jovita,

Platinum Associate