- Report: #18104
Complaint Review: Z-Tell phone company - Tampa Florida
-
Author Not Confirmed
Why?
Z-Tell phone company
601 South Harbor Island Blvd. Tampa, 33602 Florida, U.S.A.
Phone:
800-511-4572
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Z-Tell phone company ripoff. Crammed. Signed up for low-rate plan, but charged for higher rate plan. Phone calls did no good. Tampa Florida
About a year ago, I got a phone solicitation from Z-Tell to switch my phone service from AT&T. I was paying about $50.00 per month for basic service from AT&T.
Z-Tell promised a lower rate and I told them that I wanted the most basic package.
The first bill was low, however succeeding bills were at $60.00 per month - more than I had been paying for AT&T. I stopped using the phone and did not pay the bill. Told them to cancel service.
When I called, they insisted that I had signed up for the other plan. When I asked why I would have signed up for a plan that cost more money for the most basic service, they had no response. Continued to insist that I had signed up the more expensive plan.
When I asked if we could come to a compromise to pay part of the bill and restore service, they refused and said I had to pay entire bill. When I told them that they had cheated me and charged me more than I had requested, they insisted that they were right and I was wrong.
Anne
Evanston, Illinois
Z-Tell promised a lower rate and I told them that I wanted the most basic package.
The first bill was low, however succeeding bills were at $60.00 per month - more than I had been paying for AT&T. I stopped using the phone and did not pay the bill. Told them to cancel service.
When I called, they insisted that I had signed up for the other plan. When I asked why I would have signed up for a plan that cost more money for the most basic service, they had no response. Continued to insist that I had signed up the more expensive plan.
When I asked if we could come to a compromise to pay part of the bill and restore service, they refused and said I had to pay entire bill. When I told them that they had cheated me and charged me more than I had requested, they insisted that they were right and I was wrong.
Anne
Evanston, Illinois
