- Report: #826709
Complaint Review: Zara UK - London Select State/Province
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Zara UK
53-54, LONG ACRE-COVENT London, WC2E 9JR Select State/Province, United States of America
Phone:
0044 2074389900
Web:
http://www.zara.com
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Zara UK Employees of Zara UK(Covent Garden/London) lying to a customer for not having CCTV in spite of a theft in a store London, Other
I went shopping at Zara (UK/ London/ Covent Garden) on 12 Jan. 2012.
After having paid for two couples of shoes, I tried a jacket on and that was when I placed my bag on the floor. It was next to me and I kept my eyes on it but while I was talking to a friend about the jacket, the bag was gone. When I realised it, I asked the employees to give me a hand. They, for the first a few minutes, looked around but the answer they gave me was, "Sorry, it's gone. There is nothing we can do."
I asked to see the CCTV to see what happened or who took it, but the reply I got was that they don't have CCTV. Since I was in such a shock, all I could think was blocking credit/debit cards from three different countries.
I was very upset, not only because my handmade leather bag, leather purse, leather gloves are gone but my USB stick, which contains all of my work related information. Since I was planning to make a back-up file but HADN'T done it, all data are gone.
When I went to police to report the theft, the officer kindly advised me that all stores have CCTV and I was very ill-treated.
Since I didn't have time to go back to that store, I stopped by a different branch in London to see if they have CCTV and they do have CCTV.
I wanted to express how frustrated I am with Zara's customer service and I went online to fill out the complaint form. But I have not received any answer yet.
I am upset that the bag was stolen but more upset because Zara's employees lied to me. I believe if I checked the CCTV right after and was able to identify the suspect, I would have been able to report to police and get my belongings back.
There are so many Zara stores in the UK but they even do not have UK customer service centre. I wanted to mail them my complain but could only find the address in Spain. I wonder how serious they will take my comment!
After having paid for two couples of shoes, I tried a jacket on and that was when I placed my bag on the floor. It was next to me and I kept my eyes on it but while I was talking to a friend about the jacket, the bag was gone. When I realised it, I asked the employees to give me a hand. They, for the first a few minutes, looked around but the answer they gave me was, "Sorry, it's gone. There is nothing we can do."
I asked to see the CCTV to see what happened or who took it, but the reply I got was that they don't have CCTV. Since I was in such a shock, all I could think was blocking credit/debit cards from three different countries.
I was very upset, not only because my handmade leather bag, leather purse, leather gloves are gone but my USB stick, which contains all of my work related information. Since I was planning to make a back-up file but HADN'T done it, all data are gone.
When I went to police to report the theft, the officer kindly advised me that all stores have CCTV and I was very ill-treated.
Since I didn't have time to go back to that store, I stopped by a different branch in London to see if they have CCTV and they do have CCTV.
I wanted to express how frustrated I am with Zara's customer service and I went online to fill out the complaint form. But I have not received any answer yet.
I am upset that the bag was stolen but more upset because Zara's employees lied to me. I believe if I checked the CCTV right after and was able to identify the suspect, I would have been able to report to police and get my belongings back.
There are so many Zara stores in the UK but they even do not have UK customer service centre. I wanted to mail them my complain but could only find the address in Spain. I wonder how serious they will take my comment!
1 Updates & Rebuttals
coast
USAUnfair accusation
#2Consumer Comment
Sun, January 22, 2012
"the officer kindly advised me that all stores have CCTV"
The officer may be incorrect. Are they required to have video tapped surveillance?
"Zara's employees lied to me"
How do you know that? Are you basing that on what you were told at another store location?
The data on your flash drive may still be on the computer.
You were careless and probably ripped off by another customer so it's unfair to post a complaint against the business where you left an item unattended.
