Complaint Review: ZEEK REWARDS - Lexington North Carolina

There are literally thousands of affiliates who are having issues with Zeek from missed or late payments, missed or late posting of bid purchases, malfunctioning back office as well as front office software, etc. You name it. We are constantly being told "just be patient."

The management of Zeek, and I use the term very loosely indeed, is unwilling or uncapable of fixing the problems, much less in a timely fashion.

Constantly stating "Hello fine people  . . ." doesn't cut the mustard.

More and more people are getting fed up with this nonsense, and more are complaining. Go to the Better Business Bureau report and see they have an "F" rating.

My advice:
1. Send Dawn Olivares a certified letter requesting your problem be fixed, or that you want a refund and give her 2 weeks to respond. In spite of what their user agreement you deserve and are entitled a refund because of their issues, not yours.

2. If unsuccessful contact the Better Business Bureau and register a complaint there.

3. If unsuccessful then contact immediately the North Carolina Attorney General. Once more complaints come in he will be forced to launch an investigation. If that happens, even if Zeek is exonerated the negative publicity of the investigation will doom Zeek to oblivion, along with Dawn's mismanagement of the company.

Please post a follow-up here when you can.

Send Dawn Olivares a certified letter requesting that your problems be addressed and that you stay in Zeek or that they issue a refund considering their lack of performance and lack of addressing your issues in good faith.

if that fails send a letter/email to the Better Business Bureau. So far, and things are only getting started, they have 32 complaints against them.

If that fails either file a lawsuit or contact the North Carolina Attorney General. If they are ripping you off, even by ignoring your requests for resolution this is criminal.

You sound as though you have tried diligently to resolve your issue.  From the language content of your letter it is apparent you are handicapped by your lack of understanding of the written English language. This makes reading and clearly understanding your letter difficult.

 I personally see this as more of a personal error on handling your PayPal account and that it may really be more of an issue with them, rather than Zeek Rewards.

Loving Zeek Rewards and the positive life changes it enables!

I joined ZEEK Rewards on January 30, 2012.  I transfered via my Alert Pay account at 8255 Mountain Sight avenue, suite 100, Montreal an amount of 3000$US.  Alert Pay deposited it in my account the same day.  Since that day, I made my adds each day.  I sponsored 2 others people in my matrix chart.
 
I began to have problem with my ZEEK account, the day I changed my password to 12345 (easy one for the upline!), I made a big mistake!  I lost access to my Alert Pay and my Zeek accounts for a day and after many hours working on that, I was able to reconnect to my accounts.  Then we were in April 23, 2012.

Also Zeeki stopped to take my 99$ monthly fees on my credit card.  I saw it in May, and I paid it manually with my commissions but lately.   At today, I paid for March, April, May, and June, with my commissions.  July is due for July 30 and it will be paid on time.

They never pay me for May commissions on my sponsered downline.  In April 23, 2012, I was supposed to receive an amount of 661,24$ that was supposed to be transfered in my Alert Pay, but they never did that.

In my Zeek account, it's like they did that but I never receive this first problem amount.  Now I have nine (9) differents amounts like that, never transfered in Alert Pay (or Payza!!! they recently changed their name!). 

I called almost 100 different times their number 1-888-927-9335 and I spoke with different agents, they took notes of that and told me that it will be fixed.  Many times, the phone line cuts after 20 minutes, 30 minutes and more, it is not good for me because I have to call again and wait again. 

Also, I chatted with many agents and they took also notes of that and nothing was done on my account!  And since the middle of May, I paid the telephone calls from my pocket and I called 1-336-243-1123 at Zeek office (803, West Center Street, Lexington North Carolina 27292 USA).  I waited many many hours on the line and finally, on June 4, I talked to DAMA, one of the employee at this address. 

She told me that she will fix my account and transfer me the money in my Payza account.  She told me that she found that my Payza account cannot accept US money, why?.  In this same Payza account, I received 2 different amounts: one on March 19 and the other on April 16, 2012.

And recently on July 9, 2012, I decided to go to Lexington, North Carolina to resolve this problem:  I saw this old office at this address.  About 10 people were there to deposit checks in their ZEEK
accounts and there was also a police agent there for our security I think? 

I was there in the file to wait my turn to speak at the window: I talked to the agent there, at the window, finally I talked to Dama in her own office.  I brought with me all the documents that I sent them on June 21, 2012 by registered mail.  They received all these documents on June 27 and someone there signed for that. 

She told me that she never talk to me before on the phone call, also that I'm not allowed to go there directly and that I have to wait in my vehicule and they will contact me later.  She was supposed to phone me back On July 12 or 13 but she never called me back. 

In Canada, I always live in my RV then I told her that I will wait there to have an answer but she told me that if I'm in their parking lot, the police man will tow my vehicule and she told me also that they are between 15 to 20 agents who worked for ZEEK and that it's impossible to know who is in charge to resolve my problem!

I went there with my RV,  I drove more than 1000  mile (just to go there) for 2 days and half and when I was there,  I feel myself that it's me the wrong person!!! After this short apointment with Dama and how bad I felt after that time with her, I found that I spent over 600$ more than they owed me to go there and come back in Canada, I decided to come back in Canada with nothing in my hand!  We  were Wednesday July, 11 and I arrived in Canada on July 13, 2012.

Zeek asks us also to send all our problem by ticket issue.  I sent them 8 different tickets and I never received one answer for one of them! The first one was sent on April 24, 2012. 

Now this company owe me an amount of 3400,16$ US and I try again to call them to resolve the problem.

I stopped to talk about this company to my contacts, I have another amount of money that I wish to put in my ZEEk account but I'm desesperated about this company.  What can I do to resolve this problem? and finally recover my money?