ZGCustomerSupport
United States of America#2REBUTTAL Owner of company
Mon, December 10, 2012
ZehnerGroup came across this unsettling post and wanted to personally address it. However, this post is puzzling because the anonymous person has said we delivered "sketches" but this is not how we deliver work to our clients. We rate and assess our client satisfaction through our weekly checkpoints with the client. If clients are in anyway dissatisfied they have the opportunity to tell us at every step along the way so we can resolve their concerns. We find it odd that this "customer" didn't take the opportunity to voice their concern at the weekly 'client check-ins' and felt it necessary to make an anonymous post. With that said, we don't believe this is a real client of ours, but if it is, please contact us directly so we can personally address the situation.