- Report: #1475075
Complaint Review: Zenni Optical -
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Author Confirmed
Why?
Zenni Optical
United States
Web:
zennioptical.com
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Zenni Optical ripoff
Glasses received made me dizzy and I could not see with them. Sent them back twice to remake with same results. I kept the frmes as they were a good price and fit fine. Sent faulty lense back and asked for a refund They said I could only have store credit or 50% cash back. Store credit does NO good when they can't make a usable product!
After 3 months of fighting with them over the issue, I finally took my 50% cash refund (felt it was better than nothing at that point). So the frames that I kept because they were such a good deal were not such a good deal after all!! Will NEVER do business with them again NOR do i recommend them to anyone else!!
STAY AWAY FROM ZENNI OPTICAL. THEY ARE ONLINE -- zennioptical.com
They are a BIG RIPOFF!!!!
1 Updates & Rebuttals
Chaiya
Virginia,United States
Really?
#2Consumer Comment
Tue, March 12, 2019
After reading your report, I have a few questions. Where else did you currently get the lens from? Did you use the same prescription which you used with Zenni to get the lens?
To me, you were not ripped off. The reason is that you got 50% cash back and a frame out of the deal. Your report actually gives me the feeling that Zenni customer service did the right thing that they refunded some of the money back to you because you pushed them hard enough. Though, your report also shows that nobody would every want to do a business with you again (and other readers would understand why).
