- Report: #1426564
Complaint Review: ZenPhoto - Internet
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Author Confirmed
Why?
ZenPhoto
Internet, United States
Web:
https://www.zenphotostore.com/
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ZenPhoto Item never received and never refunded Internet
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I purchased a Zen360 Electric Panorama Ball Head × 1 from www.zenphotostore.com (Zen Photo) an online retailer selling photography goods on the 22nd of October 2017. After 2 month of not receiving an email shipping confirmation I started to worry about the item I purchased as I was hoping for it to arrive by Christmas as it was intended as a present.
After sending them 2 messages about a week apart each to ask about my item, they finally responded:
''Thanks for your email. We are so sorry for the delay. Unfortunately due to high demand of this product we ran out of stock.It is now back in stock and we are working hard on processing all the orders and ship them ASAP. Your order is currently being processed. Once it ships, we will email you the tracking information.''
So I decided to wait another month and I still haven't received any shipping notification from them and I decided tht I better ask for a refund as it looks like it will never arrive. They responded:
''Hi, Your order is under processing, I request you to wait'' After that, I tried to issue a paypal refund but as the refund period ended, I wasn't eligable for the paypal buyer protection scheme and since then, ZenPhoto has completely ignored all my messages asking them to refund me or at least send me the item I purchased but so far nothing. It is now Febuary 2018 and still no sign of the item, no refund and worst of all, no communication from them, I thought that I should report this to the online community to warn other consumers about them and to no buy from them. I paied good money for an item and although it was only $58.95, it is the principal of trust and respect towards a paying customer that they have not even bothered to honor.
