- Report: #1499271
Complaint Review: ZOCDOC - NY NY
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Author Not Confirmed
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ZOCDOC
568 Broadway 2nd floor NY, 10012 NY, United States
Web:
ZOCDOC.COM
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ZOCDOC Charged money for no reason - not enough disclosure, lot of red tape. NY NY
I am a board-certified anesthesiologist and I am practice owner of a pain management practice in Mercer and Middlesex counties in NJ. I am aware of different marketing tools online. Web MD, google ads, Zocdoc etc. I signed up with Zocdoc about 1.5 month ago and I was well aware they charge 80 $ per new patient visit. In all good faith I assumed - this is law abiding country and it is USA of all places, nothing is going to go wrong. Hence i signed the agreement.
Not once did I think - that I will be paying 80 $ per appointment made - not 80 $ per pt visit. Meaning patients do not realize this - they think it is fun and games, they make an appointment and forget to answer the phone or reply or Vm box is full. We just got charged about 450 -480 $ for 6 patients who have yet to show up. We have tried our best to call, email reach out the.
But i did not realize we are supposed to pay zocdoc with in 24 hours of making the appointment regardless of what the outcome of that pt appt is. Also, there is something like - click the cancel appt tab or no-show tab and if pt does that twice we will bar him from scheduling with zoc doc - so when i called them for a refund. I was told they have nothing to do with process once appointment is booked.
Once 24 hours after booking appt have elapsed. Then - what about above scenarios - what if it was a weekend and one cannot reach out to the pt within 24 hours, what if patient is cash pay and wants opioids only (which is the case about lot of online doctor shoppers) and we refuse to see the pt, what about patient realizes we are too far and doesn't want to drive to us, there are too many ifs and buts, but my credit card is already charged. We made all attempts and in good faith if you do not trust us - you can see our EMR or you can contact pts insurance if we did see them. But no.... lot of money has been lost in past 1.5 month and all requests for refund have been denied. despite following rules of click on this tab or click on that tab.
Please I hope someone is actually reading this and going to reach out to zoc doc to get answers.
thank you
