- Report: #1419970
Complaint Review: Zumiez.com - Lynnwood Washington
Reported By:
Johnny -
10472, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Zumiez.com
4001 204th Street SW Lynnwood, 98036 Washington, United States
Phone:
(877) 828-6929
Web:
www.zumiez.com
Categories:
Business Rating:
(0)
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Zumiez.com Zumiez Vans Old Skool Nike Gave me damaged items and have not given a satisfying resolution. Lynnwood Washington
Hi, I am very dissatisfied in regards to the service I received for 3 of my most recent orders. The first order 155613098 which was for a pair of shoes had very noticeable unmanufactured stains on the left shoe. Another order 155431444 was for a pair of paints that have a big dot of white paint on them. The third order 155495297 is noticeably used and has staining on both pairs which has led to yellowing. This is not the first time I have received damaged items from Zumiez and it's totally unacceptable. It's truly upsetting that I have to worry about placing an order because what I will receive is actually damaged. All of these items were supposed to be gifts and thankfully I checked on them beforehand.I later spoke to a customer service manager named Benji and another supervisor named Dani. They were both very condescending and unhelpful. They pretty much told me that I am lucky to be receiving a refund for the damaged items that I received from them and that asking to place new orders but with a discount is asking for a lot.
