26, Report:
#541832
Posted Date:
Dec 18 2009
ROOM STORE ARIZONA Warranty NOT Honored - Don't be suckered into paying for this! Internet
I spent hundreds of dollars on a 5-year warranty protection plan for my upholstered sofa. I was told it did cover ANYTHING my dog did to it. My dog was sick and threw up on it. They sent CCR Cleaners from Glendale, AZ to clean it. The guy tried to hustle me f...
Entity
ROOM STORE ARIZONA
Categories: Furniture & Furnishings
27, Report:
#534865
Posted Date:
Dec 07 2009
The Room Store Farudulent Sales Practices Mesa, Arizona
Purchased 2 rocker/recliners from the Room Store. Less than 30 days after purchase, the chairs started breaking down. Called customer service and they sent some scraggley third party repair man out to look at chairs. He said we'll just put some more foam in it ...
Entity
The Room Store
Categories: Furniture & Furnishings
28, Report:
#505937
Posted Date:
Oct 07 2009
The Room Store NI have spent 16 months trying to replace faulty furniture. Reselected once and was asked to do so again. Internet
Thank you for using the Better Business Bureau's Online Complaint System.Your complaint has been assigned case # 48017419. Correspondence regarding this complaint will be emailed to : (((REDACTED)))Please print a copy of this for your records.Filed on : October 7 2009Filed by : Jame...
Entity
The Room Store Newport NEws VA
Categories: Furniture & Furnishings
29, Report:
#498710
Posted Date:
Sep 22 2009
Tim Walters Room Store Customer Service MGR not sure of any Flawed Warranty and lack of quality of the Room Store products and service. Phoenix, Arizona
We purchased their supposed top of the line leather sofas, to only find that although big in price, little in quality. We also purchased the warranty only to find they honor it, by leaving us w/ shoddy workmanship, from their repairs.
I am outraged that even when going to Tim, the...
Entity
Tim Walters Room Store Customer Service MGR
Categories: Furniture Manufactures
30, Report:
#451770
Posted Date:
Jul 28 2009
THE ROOMSTORE SOLD DEFECTIVE FURNITURE FAYETTEVILLE North Carolina
I purchased a living room set from the ROOMSTORE in December of 2008. In March the massage unit on one side of the couch stopped working. Since March technicians have been to my house at least three times ordering more and more parts and the problem is still not fixed. This is now M...
Entity
THE ROOMSTORE
Categories: Furniture & Furnishings
31, Report:
#472313
Posted Date:
Jul 22 2009
The Room Store - Roomstore - The Roomstore Missing parts, customer svc did not send parts, then sent wrong parts Mesa Arizona
My husband and I spent $4,000.00 at the Mesa Roomstore location. We purchased a sectional and a wall unit for the living room. The delivery folks came out and put the unit in place and together (halfway) and we did not realize that the shelves were not in place. No biggie. So, we go...
Entity
Room Store
Categories: Furniture & Furnishings
32, Report:
#454426
Posted Date:
May 22 2009
The Room Store Shoddy merchandise (bed) with design flaw; Failed to repair; then claimed the warranty was up. Rockville Maryland
I realized that The Room Store is not the highest end stuff, but one would hope that when something is designed badly they would fix it. Instead, after sending someone three times and not fixing it they decied that it was time to pull out the warranty card and claim that it was no ...
Entity
The Room Store
Categories: Mattress Stores
33, Report:
#441813
Posted Date:
Apr 10 2009
The Room Store Warranty Issue Glendale Arizona
In February 2008 we went to the showroom of The Room Store on the recommendation of a family member to purchase some furniture. We met the salesman Steve Noe and explained our situation on needing furniture, we looked through the sales floor and the salesman helped us find the furn...
Entity
The Room Store
Categories: Furniture & Furnishings
34, Report:
#421551
Posted Date:
Feb 08 2009
Room Store, Timmy Walters Stateing bedroom set solid hardwood( is not),it came danaged repairing only made it worse ,four times still can't fix it Phoenix Arizona
How many others have they done this to? How many are willing to write,call or email the attorney general? Is there a layer willing to do a class action suite against the room store? Not just her but all over the country! In my opinion!
Wanda
Peoria, ArizonaU.S.A.
Entity
Room Store, Timmy Walters
Categories: Attorneys General
35, Report:
#401751
Posted Date:
Dec 23 2008
Room Store Also Known As Roomstore Or Furniture.com Roomstore / Room Store didn't just steal my money. They STOLE my dignity. Made me think it was all in my head AND MY HEAD WAS Hurt Myrtle Beach South Carolina
You know, I got ripped off by the Roomstore or Furniture.com or whatever they are calling themselves. I did a little research and found that most of their assets come from the liquidation of bankrupt Helig Meyers.
Odd that the owner also had his fingers in that company plus anoth...
Entity
Room Store
Categories: Bait-and-Switch
36, Report:
#400688
Posted Date:
Dec 12 2008
The Room Store Sold as quality hardwood furniture. The case of the Disintegrating Garbage Furniture Phoenix Arizona/ Goodyear, Arizona
The following is the letter submitted to The Room Store.
I am one very unhappy customer. Over the past 10 years, I have spent a considerable amount of money at the Room Store, chiefly in Phoenix and Avondale Arizona. Just after moving into my home in Goodyear in 2003, I purchased...
Entity
Room Store
Categories: Department & Outlet Stores
37, Report:
#388371
Posted Date:
Nov 06 2008
The Room Store 2 months and still no furniture, bad customer services, crappy repairs Phoenix Arizona
I am so not happy with the out come of our situation with The room store, On Saturday November 1, the room store made another attempt to deliver me my love seat and chair that they have had now for over two months. I of course had to refuse the merchandise once again. This will be t...
Entity
The Room Store
Categories: Customer
38, Report:
#383762
Posted Date:
Oct 22 2008
Room Store Liars, Lied, Rude, service, Loud Unprofessional, furniture, room store, ripp off, Falls Church Virginia
Hi,
I had ordered a Bed from Room Store, Falls Church store couple of weeks back. I was promised a delivery after 6.00pm when the bed comes in. The delivery dept. called on the 18th Oct 2008 and informed me that it will be delivered on the 23rd Oct 2008 between 7am and 11am. I to...
Entity
Mahmood Remtulla
Categories: Sales People
39, Report:
#380489
Posted Date:
Oct 12 2008
Lazboy - Lebco, Explanation on warranties from Lazboy and Lebco Farmers Branch Texas
Lazboy Furniture Galleries is a franchise owned by Lew Brown or Lebco Industries. For consumers who don't have all the accurate information I will explain. Lazboy offers a limited lifetime guarantee on all frames and the reclining mechanism parts. That's what most sales consult...
Entity
Lazboy - Lebco
Categories: Sales People
40, Report:
#373738
Posted Date:
Sep 17 2008
The Room Store Cheated Us out of @ $600. The lies they hide!!!! Waldorf Maryland
Don't believe the Warranty hype!!! The Roomstore Cheats you out of your money!!!
We purchased the Savoy Collection from the Roomstore in Waldorf, Maryland on November 24, 2007. At that time we were told that the furniture would arrive in about 7 - 14 business days, which was f...
Entity
The Room Store
Categories: Miscellaneous Companies
41, Report:
#368439
Posted Date:
Aug 30 2008
The RoomStore Do not stand behind warranty , Poor Custumer Service, Do not care Austin Texas
We have had a horrible experience w/ the Roomstore. I bought a complete living room set from them . After about 4 months the couch started to literally fall apart. The seams were coming apart on the frame of the couch and the cushions. I called the warranty place came to fix it . Fi...
Entity
The RoomStore
Categories: Furniture & Furnishings
42, Report:
#354213
Posted Date:
Aug 05 2008
Room Store: Tech Lied About repair Technician was supposed to replace a part; he ripped it and blamed me in his report. Raleigh North Carolina
We purchased a loveseat, chair and ottoman (along with a dining room set, which we've had no problem with) from Room Store in late December 2007. The furniture was delivered in early January.
We purchased a five-year warranty, which covers accidental spills and pet messes. Abou...
Entity
Room Store
Categories: Furniture & Furnishings
43, Report:
#354214
Posted Date:
Jul 22 2008
Room Store LIED Sterling Virginia
A horrible experience with the Room Store:
Great salesman sold me a couple grand worth of furniture. Unfortunately, once you pay for it, that's where the great service ends.
Your window for delivery will be 4 hours. If you request to be called an hour before the truck is due...
Entity
Room Store
Categories: Furniture & Furnishings
44, Report:
#326581
Posted Date:
Jun 05 2008
Room Store Retail Services Debt Collectors Calling after OVER Payment 1 Year EARLY Nationwide nationwide
I purchased bedroom furniture in October 2006 on a same as cash promotion that allowed me to pay the full original purchase price without finance or other charges as long as it was paid off by December 2008. I was able to pay for the furniture in full in December 2007 (one year ear...
Entity
Room Store Retail Services
Categories: Home & Garden Stores
45, Report:
#324758
Posted Date:
Apr 09 2008
ROOM STORE ARIZONA They will not make good on uncomfortable couch. Glendale Arizona
My Fiance and I have spent over $10,000.00 at the room store in Glendale Arizona in the last several years. We bought a leather living room set(couch, love seat and chair).... Our couch is hard and over stuffed and we went to the store 5 times before they finally sent a man out to c...
Entity
ROOM STORE ARIZONA
Categories: Furniture & Furnishings
46, Report:
#323960
Posted Date:
Apr 05 2008
The Room Store Glendale Arizona Over stuffed couch Glendale Arizona
We bought a couch, love seat and chair..... The couch is very hard and uncomfortable yet the love seat and chair are not. We went in to complain about it on 5 diffrent occasions and they finally sent a man out that took a picture and said we would hear from the within 4 days(we did ...
Entity
The Room Store Glendale Arizona
Categories: Furniture & Furnishings
47, Report:
#317494
Posted Date:
Mar 13 2008
Arizona Room Store Cussed, told me oh well, lied about warranty, rude, unprofessional Phoenix Arizona
Consumers,
We spent nearly 3000.00 bucks at this place only to find that they will never honor there warranty. When we called in about the finish coming off our coffee table the jerk manager at customer service told us owell, youre stuck with it now. WHAT?? We sent 3 letters to d...
Entity
Arizona Room Store
Categories: Furniture & Furnishings
48, Report:
#313080
Posted Date:
Feb 28 2008
The Room Store Is SHADY At Best sold a lemon of a couch and from what I read, its not the 1st nor the last Phoenix Arizona
Hi, I bought a new couch and love seat from the Room Store on 9/4/07, paid more than $1000 for the piece of junk too, what a sucker I am....
Within the first week, it began to sink. I contacted them, it took untill 12/13/07 before they sent out a tech to look at it, he said the c...
Entity
The Room Store
Categories: Furniture & Furnishings
49, Report:
#311361
Posted Date:
Feb 23 2008
Sirena Moving Ruined my belongings, destroyed my apartment, delivered late, non-responsive Phoenix Arizona
To Whom It May Concern:
In May 2007, I contracted Nationwide Relocation to assist me in my upcoming interstate move. I was promised prompt delivery and options for insurance.
My scheduled move date was 11/29/07 (I was told there was a two day window- including 11/28). I was no...
Entity
Sirena Moving
Categories: Moving Companies
50, Report:
#305272
Posted Date:
Feb 01 2008
The Room Store Manager Carla After purchasing over $4,000 I was rudely disrespected by Manager Carla, and hung up on 3 times instead resolving my issues. No quality services was rendered, I sent all of it back, I will not be insulted. There should not be any charges, it has been less than 24 hours. Instead of fixing the problem managers scheduled a pick seems not to care that stakeholders pay thier salary. Catonsville Maryland
I refused to be disrespected and and hung up on 3 times by the manager Carla of The Room Store of Baltimore National Pike, MD. I purchased over $4,000 worth of furniture and some of it arrived damanges. That deliver was returned and promised another shipment for Saturday Feb 2, du...
Entity
The Room Store Manager Paula
Categories: Customer