1, Report:
#1503358
Posted Date:
Dec 29 2020
![](https://www.ripoffreports.com/report-images/45*34/docs/r1503358-oj92nz-ykyqalilqn.png)
ASUS Computer ASUS ASUStek ASUS Computer INC Failed to uphold warranty by citing customer damage that did not exist prior to shipping for service
I had purchased an expensive $500 gaming monitor. Within 4 months of owning it, there was a dead pixel on the screen. I opened a support case with ASUS, and sent my monitor in for repair. As ASUS provided the label, I was not able to add insurance to my FedEx shipment. Upon arrival ...
Entity
Categories: Warranty
4, Report:
#1438566
Posted Date:
Jun 28 2018
![](https://www.ripoffreports.com/report-images/45*34/docs/r1438566-wmb83e-e4eweakqij.png)
ASUS ASUS TEK An Open Letter to Jerry Shen, CEO of ASUSTeck Fremont California
Dear Jerry Shen, As the CEO of ASUSTek, I think it is important that you are aware of how your customer service department is impacting on the reputation of your company. And it isn’t pretty -- http://techguylabs.com/episodes/1054/how-can-i-contact-ceo-asus -- as this one exa...
Entity
Categories: Computer Technical Support, Electronic Manufacturers, Electronics
5, Report:
#1408059
Posted Date:
Oct 23 2017
AsusTek Computer Inc. Asus Asus throws out rebate Nationwide
Filed a rebate on Oct 7th got an email today at lunch saying your rebate has been approved yada yada yada . But then not an hour later i get a email saying disregard that and we have not received a valid invoice yada yada . But to my surprise I look and Bam right on there website ...
Entity
Categories: Electronic Manufacturers
6, Report:
#1407963
Posted Date:
Oct 23 2017
ASUS ASUSTeK COMPUTER INC. Didn't honor warranty on repair for Chromebook Fremont California
Sent in an ASUS chromebook for repair. This was a gift (12/2016) for my 8 yr old gransdon. Machine's screen would not come on. Used ASUS Fed Ex carrier at ASUS expense; they sent me a shipping label that was prepaid.
They claimed the screen was cracked when they reciived it ev...
Entity
Categories: Computer Manufactures
7, Report:
#1253840
Posted Date:
Sep 09 2015
Asus Computer International ASUSTeK COMPUTER INCAsus InternationalAsus.com There was problem with the Asus padfone screen when you put the phone in it. I contact the Asus support team to have it repair and they send me a label via email and when to fedex to have device shipped to repair facility. I got the device back but it is still not working. Fremont California
PLEASE BE AWARE OF THIS COMPANY PRODUCTS ASUS INTERNATIONAL800 Corporate Way, Fremont, CA 94539
BAD CUSTOMER SUPPORT REPAIR SERVICES There was problem with the Asus padfone screen when you put the phone in it. I contact the Asus support team to have it repair and they send me a la...
Entity
Categories: Computer Service & Repair
8, Report:
#1144470
Posted Date:
Jun 12 2014
Asustek Inc failed to honor warranty, Motherboard returned to me in worse condition then sent Fremont California
My Rampage IV Extreme Headache.I was playing my games when my monitor went black. I run dual EVGA 680 Classified so my first thought was that one of them went out. After my computer guy did some trouble shooting it was determined that one of the PCI slots was bad. I called up ...
Entity
Categories: Computer Manufaturers
9, Report:
#1097230
Posted Date:
Nov 06 2013
Asus Asustek Sebastian, Jolene Lyseng, Asley Ingram laptop repair gone up in smoke Berkeley Fremont
I bought an Asus laptop in 2009. It was damaged recently and I filed an insurance claim. The insurance company needed to know the extent of the damage. I arranged for a RMA with Asus, which was almost instantaneous. After that point the problems began. It took 17 days for them to re...
Entity
Categories: Computer Service & Repair
10, Report:
#1084423
Posted Date:
Sep 14 2013
ASUS ASUSTek Accidental Damage Protection- receive error message is initiated online, else email registration. So far, repair requested- ASUS has laptop 24 days- no service update. Internet
HELP!!!!!!I purchased the ASUS X202E in March 2013. I made a couple of enhancements as suggested by other Amazon X202E owners. I swapped out the HD for an SSD chip and the WIFI for an upgrade. Disappointed with the way ASUS rigged the RAM, since no upgrade is possi...
Entity
Categories: Computer Service & Repair
11, Report:
#961032
Posted Date:
Oct 28 2012
![](https://www.ripoffreports.com/report-images/45*34/docs/24fd9160-9d49-49e8-8b87-ce4702872593.png)
Asus ASUSTeK Computer Inc. Asus is untrustworthy, unreliable and defective...STAY AWAY!!! Internet
On November 4th, 2011 I purchased an Asus U46E-Bal6 Notebook from BestBuy for $830 dollars and (at that price) I expected the PC to be fully functional and in working order, however I was in for a rude awaking! After purchase, I followed the prompts for creating a Recovery Disc, whi...
Entity
Categories: Computer Software
12, Report:
#920980
Posted Date:
Aug 01 2012
ASUS ASUSTek poor service, lemon law , Internet
My original ASUS G71 blew up after 1-2 issues with internals. GoofSquad/Best Try fixed it the first time but gave me a different one the second time. I recieved a G73. The G73 acted up within 90 days and was taken back to the GoofSquad. They replaced the hard drive. The problem cont...
Entity
Categories: Computer Service & Repair
13, Report:
#775764
Posted Date:
Sep 12 2011
![](https://www.ripoffreports.com/report-images/45*34/docs/28206547-663a-441c-91c4-675985f3f04c.png)
ASUS ASUSteK, ASUS Computer ASUS Warranty Scam! Damaged Motherboard/Bent CPU Pins Jeffersonville, Indiana
I first contacted ASUS support on 8/10/2011 about my defective P5Q Deluxe, which had stopped powering on. They were helpful in the beginning, giving me an RMA number and collecting my data. After it had shipped to the repair facility, this is where things started to sour very quickl...
Entity
Categories: Computer Service & Repair
14, Report:
#745021
Posted Date:
Jun 24 2011
![](https://www.ripoffreports.com/report-images/45*34/docs/803f0055-665f-406a-90e6-405f986bd3d5.png)
ASUS Computer International No Service,No Repay even after 8 months after complaint..!! Internet
Dear Sir / Madam,I bought an ASUS Laptop - UL80V on 05/25/2010 through BUY.COM and the product was shipped by ADORAMA.COM for $734.99. This product has 2 Years Global Warranty.The Laptop's keyboard is defective and I also found online that it's a product bug. I called ASUS customer ...
Entity
Categories: Computer Service & Repair
15, Report:
#666044
Posted Date:
Nov 28 2010
ASUS ASUSTek Computer Inc. Awful costumer service, No progress on repairs and No explanations Fremont, California
I bought my ASUS G51VX-RX05 from an authorized retailer on August 2010 it worked fine at first and I was happy with my purchase as I needed a powerful portable computer. Then in early October 2010 one day after coming home from work I tried to start my computer and it would not powe...
Entity
Categories: Computer Manufaturers
16, Report:
#457129
Posted Date:
Jun 01 2009
Asustek Company Issues rebates thru large online dealers and then dont honour Newark California
Asus is on of the largest manufacturers of COmputer parts and hardware. I often purchase Asus computer parts from newegg.com. To make their parts appear competitive many manufacturers offer mail in rebates. The past two checks (for two different products purchased at different times...
Entity
Categories: On-Line Stores
17, Report:
#383191
Posted Date:
Oct 21 2008
ASUSTEK ABSOLUTELY NO SERVICE TAIPEI, TAIWAN GLOBAL
1. I have tried repeatedly to register the eee 1000xp notebook I bought. The terrible website will not accept the serial number. (yes it is correct.)
2. Calling the Service Centers does not work: Australia= no one answers the phone. Taiwan engineers tell the customer to go to ...
Entity
Categories: Computer Service & Repair
18, Report:
#78848
Posted Date:
Feb 01 2004
ASUS Computer International Defective new Motherboards will not warranty will not recal Will not RMA Fremont CA 94538Fremont CA Fremont California
ASUS AKA ASUSTeK Computer Inc. provides the A7V8X-X Motherboard to local computer assembly companies.
A custom system with 100% new parts and licensed copy of Microsoft XPwas created on December 27, 2003. A standard ATI graphics card and Western Digital Hard drive were used with ...
Entity
Categories: Computer Manufaturers
19, Report:
#22972
Posted Date:
Jun 18 2002
AsusTek Will not contact cutomers back dishonest ripoffs Newark California
The above stated company has failed to do the following.
1.) Contact customers back via e-mail, phone, and snail mail.
2.) Placing the ZIFF Socket (zero insertion force) with in qualified terms.
3.) K.B. (Knowledge Base) has not been on line for 1yr and 6 mo.
4.) In pla...
Entity
Categories: Computer Manufaturers