1, Report:
#1446343
Posted Date:
Jun 06 2018
Courtyard Creations PolyWares Lying, poor customer service, not standing behind their products. New York
We bought a 3 piece patio furniture set from Walmart that their company makes. We bought this just before Memorial Day and when we opened the box we found that there was a crucial part missing from both chairs so we were unable to put the chairs together.
Well we did as the instruct...
Entity
Categories: Patio Furniture
2, Report:
#1441868
Posted Date:
May 07 2018
courtyard creations bought an out swing at walmart Nationwide
i bought an BTS487G swing for walmart that courtyard creations made and it is missing parts..no one will answer telephone or have voice mail..im out 197 bucks..never buy anything that is made by them
Entity
Categories: Outdoor Furniture & Equipment
3, Report:
#336562
Posted Date:
Apr 21 2011
Courtyard Creations Customer Services Company does not back its warranted product. Owe me an umbrella and 2 lounge chairs under their 5 year warranty. Woodbridge Ontario
Courtyard Creations Customer Service
150 Marycroft Avenue
Woodbridge, Ontario ( Cananda ) L4L5Y3
Owner - John Greenburg ( Phone Ext 225 )
CSR Manager - Glenda Dumphry ( Phone Ext 222 )
Phone 1-877-539-7436
Fax 1-877-5397439
This company has the worst customer services in t...
Entity
Categories: Cross-Border Scams
4, Report:
#626601
Posted Date:
Jul 26 2010
Courtyard Creations, Inc. Called to report a chair back with cross threaded hole. was told item was on backorder and they would send when received from supplier. Unkown to me at the time the supplier was in China. Over a mo unknown, Internet
Purchased a new table, set of chairs and umbrella from Fred Meyer in Redmond Oregon. Attempted to assemble and found the pre-threaded nut was stripped. Called that day to report the problem and was told the item was on backorder from the supplier. I did not realize...
Entity
Categories: Furniture Manufactures
5, Report:
#304326
Posted Date:
Apr 22 2010
Courtyard Creations, Courtyard Creations Sold @ Albertsons/Jewel/Osco, Amazon, Walmart & Other Retailers Courtyard Creations Patio Furniture - HORRIBLE Cust Svc, Missing Parts Somewhere In China Nationwide
We purchased an outdoor furniture/patio set at Albertsons grocery store in November, 2007 for $300 thinking we'd gotten a great deal.
Opened the package and it was missing hardware and seat cushions were damaged.
Called 800 number on paperwork requesting parts. It is now Janu...
Entity
Categories: Outdoor Furniture & Equipment
7, Report:
#494515
Posted Date:
Sep 14 2009
Courtyard Creations Customer Services will not send missing parts, hence product can't be used Toronto, Ontario
I ordered a patio set via Fry's in July. The metal seat bottoms were not in the box. I am unable to use the patio set. I have called their customer support 4 times and every time, they say the parts are not in stock and that they will be in in 3 weeks and will ship them out then. I ...
Entity
Categories: Outdoor Furniture & Equipment
8, Report:
#346395
Posted Date:
May 17 2009
Courtyard Creations Customer Services SOLD THROUGH Target, Walmart Etc. Terrible craftmanship apparently, the glass shattered into a million pieces for NO REASON! Woodbridge Ontario
Here is a letter I sent to Target Corporation about a patio set that I bought from their store that the table top shattered for no reason at all:
June 17, 2008
Mr. Gregg .......
President, CEO
Target Corporation
1000 Nicolett Mall
Minneapolis, MN 55403
Re: Item #00900...
Entity
Categories: Furniture Manufactures
9, Report:
#439335
Posted Date:
Mar 31 2009
Courtyard Creations, Inc. Faulty Equipment Woodbridge Ontario
we purchased 2 patio tables with 6 chairs in 2006 from Frys in Surprise, AZ. last year our friend, 83 yrs old, 100 lb, went to sit on one of chairs and the chair seat came off. Luckly her husband was next to her and kept her from falling to the deck. We notifed company and they s...
Entity
Categories: Customer
10, Report:
#400711
Posted Date:
Dec 12 2008
Courtyard Creations Poor Quality, Outdoor Patio Set Ontario Canada
I bought an outdoor patio set at Walmart and it was made by Courtyard Creations. I have only had this set for one year and every single cushion has split completely wide open - and not at the seams, but right in the middle of all the cushions. I called the customer service line an...
Entity
Categories: Furniture & Furnishings
11, Report:
#396241
Posted Date:
Nov 30 2008
Courtyard Creations Fry's sells inferior Courtyard Creations products Tucson Arizona
We purchased a Courtyard Creations free-standing hammock at Fry's Foods on Oracle Blvd. in Tucson. After using it for only a few months, the hammock material (the swing) ripped sending a houseguest to the ground. He insisted on purchasing us a new hammock as a replacement and boug...
Entity
Categories: Outdoor Furniture & Equipment
12, Report:
#316973
Posted Date:
Sep 18 2008
Courtyard Creations SOLD THROUGH Fry's Marketplace, Fred Meyers, Walmart, Etc. Terrible craftmanship apparently, the glass shattered into a million pieces for NO REASON! CHINA Nationwide
After reading Iris' report from January about this company, now I know we will never see a replacement tabletop! Not that we really want a replacement of an item that shatters for no reason.
We purchased our patio set at Fry's Marketplace in Avondale, AZ. It was mid-February,...
Entity
Categories: Outdoor Furniture & Equipment
13, Report:
#346884
Posted Date:
Jul 02 2008
Courtyard Creations Defective Cushions were made by Courtyard Creations out of Taiwan Nationwide
I purchased a patio set w/firepit which included 4 cushioned chairs the end of last summer. I believe the cost was $399.99 or somewhere around that figure from our local Wal-Mart. The cushions are falling apart and I need to replace them but can't seem to find any that fit. I also h...
Entity
Categories: Miscellaneous Companies
14, Report:
#338020
Posted Date:
Jun 07 2008
Key Sheen Industry Co. / Courtyard Creations Courtyard Creation patio chair amputated my finger. Taipei-Hsien Nationwide
I carefully sat down in a patio chair on 30 April 2008 and the chair collapsed to the floor. ( I weigh 205 lbs ) The chair's left leg swung up and caught my left hand middle finger under the left armrest which immediately pinched off the tip of my finger.
The chair seat was held up...
Entity
Categories: Furniture Manufactures
15, Report:
#333975
Posted Date:
May 21 2008
Courtyard Creations missing parts horrible customer service Cincinatti (distributor) Made In China Cincinnati Ohio
We had purchased the Arcadia 7 piece Sling Dining Set with two swivel chairs in April of 2008 at a Ralph's. Apparently, the swivel chairs were missing parts, so we called the 1-800 number that was listed on the instructions manual. We were promised the parts but it still has not a...
Entity
Categories: Outdoor Furniture & Equipment