1, Report:
#1518327
Posted Date:
Aug 11 2022
![](https://www.ripoffreports.com/report-images/45*34/docs/r1518327-jp1n65-vx8evb8doc.png)
Go-optic.com Go optic Sold glasses online and charged 85% cancellation fee Wilmington Delaware
I paid $217 for glasses. I tried to cancel them because it took them longer to ship to me than they said it would. They told me there would be a 15% restocking fee if I cancelled before shipment. I figured I would wait. They did not fit. I returned them and now had to pay 85% ...
Entity
Categories: Clearsight Glasses, Glasses, night vision glasses
2, Report:
#1458495
Posted Date:
Aug 28 2018
Go Optic shady business
False advertisement and very shady return policy. Received the wrong pair of frames and upon returning them, I was given only 50% of my purchase. It took the company over ten days to get back to my to my attempts to get my refund and a full explanation of the money I was not ge...
Entity
Categories: Glasses, Eye Glasses and Contacts
3, Report:
#1398819
Posted Date:
Sep 09 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1398819-cmc62q-qzgmk7tt2v.png)
Go-Optic AVOID THIS COMPANY LIKE THE PLAGUE! Wilmington Delaware
I did not receive the prescription lenses I paid for. Even after explaining their mistake they refuse to make it right. I find their business to be extremely deceptive and their customer service severely lacking.
AVOID THIS COMPANY LIKE THE PLAGUE!
I would say the customer ser...
Entity
Categories: Eye Care
4, Report:
#1257129
Posted Date:
Sep 25 2015
Go-Optic Prepare to be RIPPED OFF!! Wilmington, DE Internet
I hope, for your sake, you are reading this BEFORE you order from Go Optic. In a word, they are simply criminal. I ordered Ray Ban sunglasses, the prescription so far off it was like not wearing glasses at all (they did NOT allow for wrap compensation according to my local optician)...
Entity
Categories: Eye Care
5, Report:
#990428
Posted Date:
Jan 03 2013
Go Optic www.go-optic.com Do NOT order from GO OPTIC Internet
I ordered frames on Dec 29 and paid to have 2 day delivery (because I am leaving the country for 3 months on Jan 6). On Jan 3 I still didn't have them so checked online and it said still processing. I called gooptic and was told It's processing but I can't tell where they are. So ba...
Entity
Categories: Mail Order Services
6, Report:
#979548
Posted Date:
Dec 08 2012
Go-Optic Scam, Horrible Service, No Customer Satisfaction, Manipulative, No Reimbursement, Horrible Representative Attitude Towards Customers Wilmington, Delaware
Worst service I have ever experiences in a retail establishment. Be warned: Do not purchase from them.
I managed to come across the item I wanted to purchase through a google search. They were the cheapest price on the list with a higher rating but I realized that this was...
Entity
Categories: Optical Products & Repair
7, Report:
#958278
Posted Date:
Oct 22 2012
go-optic ` They missplace my glasses and they just gave me a refund for the frame. NO galasses NO full money wilmington, Delaware
In may 16 2012 i placed an order for glasses. they send me some glasses but the frame was defective I called and send it back i had to paid for shipping first time. Second time i receive the same glasses STILL DEFECTIVE i called back they send ups to pick it up. One month later...
Entity
Categories: Eye Care
8, Report:
#933787
Posted Date:
Aug 28 2012
Go-Optic.com go optic Glasses, prescription, online glasses Internet
DO NOT BUY FROM THIS COMPANY. IT IS A SCAM. RAYBAN GLASSES ARE FAKE! After finding this out I tried to return them and they charge a 15% restocking fee and the lenses are not returnable at all! They said it was a custom lense...yeahhh, all lenses are custom YOU CROOKED A** COMPANY.&...
Entity
Categories: Eye Care
9, Report:
#914684
Posted Date:
Jul 20 2012
go-optic.com crooked, lying, rude, scum of earth, greedy, lowdown, SOB, crooks, worst customer satisfaction policy EVER! Internet
I was quite please at first to have found an online optical store with the exact frames I wanted and for such a great price! Ordering was a breeze and I received my glasses in the mail 10 days later. When I opened the box, I immediately tried them on. I could see c...
Entity
Categories: Eye Care
10, Report:
#875482
Posted Date:
Apr 29 2012
GO OPTIC eyewearexpress.com WARNING!!! Company does not honor warranty. Unwarranted charges. Does not work with customer. Terrible customer service. Basically steals your money. Is not honest. Internet
This company has ripped me off twice. I cancelled my order after calling and calling and my frames had not arrived from manufacturer. So, I called again and they were still not in. I cancelled order. One hour later I received an email stating that I was...
Entity
Categories: Eye Care
11, Report:
#847414
Posted Date:
Apr 13 2012
Go-Optic.com SM of Eye Trends USA, Inc. You'll assume the risk if you do business with these people! Internet
On 2/2/2012 I ordered a pair of glasses, frames and lenses, from Go-Optic. Having ordered from them twice in the past, with satisfactory service, I had every reason to believe that this experience would be the same. Not so. Prior to placing my order online, I...
Entity
Categories: Mail Order Services
12, Report:
#858299
Posted Date:
Apr 13 2012
Go-Optic.com 10% order cancellation fee. 15% restocking fee Internet, Internet
I ordered 4 pairs of glasses and thought I would pick 2 and return all 4, and get them to makes lenses for the 2 I selected. I happened to call with a question and found out that there is a 15% restocking fee for my return--regardless of the condition. So I decided to cancel my orde...
Entity
Categories: Optical Products & Repair
13, Report:
#822740
Posted Date:
Jan 14 2012
Go-optic.com SCAM - STAY AWAY FORM THEM IF YOU LIKE YOUR MONEY Wilmington, Delaware *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!
I have contacted customer service in regard to my lenses being tinted when i did not order tints. Her explanation was driver optics are already tinted and she will only issue 50 % refund. I REFUSE TO SIMPLY ACCEPT THAT. Your web site did not mention any thing about driver optics bei...
Entity
Categories: Eye Care
14, Report:
#268955
Posted Date:
Oct 26 2011
Go-optic.com DON'T go-optic.com!!! Ripoff Wilmington Delaware
if you think buying glasses online is a good idea, think twice about using go-optic.com. my drama began when i paid $206.95 for a pair of glasses with polarized lenses (the kind that turn into sunglasses) but was sent regular ones.
when i first complained, they refused to take...
Entity
Categories: Eye Care
15, Report:
#702978
Posted Date:
Mar 05 2011
![](https://www.ripoffreports.com/report-images/45*34/docs/fd9ee53d-e46e-422e-ab0f-8a8e0014c6e1.png)
go optic eye trends usa Ripped Off!! 3422 Old Capital Trail, Ste. 718 Wilmington, DE 19, Delaware
Bad company
I ordered and received 3 pairs of sunglasses from go optic but one
of the pairs had a broken arm. I returned the faulty sunglasses to
them at considerable cost (Australia).
They emailed me and claimed that there was evidence I had used a pair of pliers on the b...
Entity
Categories: Sunglasses
16, Report:
#677483
Posted Date:
Jan 01 2011
Go-Optic.com 3422 Old Capital Trail, Ste. 718 Your Optical Online Superstore Internet
On 9-24-10 I ordered sunglasses. On about 10-13 I sent them back because they sent frames with clear lenses installed and sunglass lenses, which a representative told me to "snap in." When I attempted to do so, the force required cracked the sunglass lens.
On 10-20 they e...
Entity
Categories: Eye Care
17, Report:
#675881
Posted Date:
Dec 28 2010
Go Optic Go-Optic.com The worst internet company and worst customer service ever Internet, Delaware
I ordered a set of frames on November 30, 2010, The order was not processed until December 6, 2010. it gave a tracking number for fed-ex, that said they would arrive December 10 and I would need to sign for them. By 7Pm fed-ex admitted they had lost the package. The following day fe...
Entity
Categories: Optical Products & Repair
18, Report:
#475415
Posted Date:
Aug 01 2009
Go Optic.com - gooptic.com I got robbed by this company Wilmington Delaware
In June 2009 I went to gooptic.com's web site looking for a pair a prescription glasses with clip ons. They are called Magic clip. I use those glasses for driving.
Their web site indicated that they had them for sale. The price was reasonable and since I needed them fast I pai...
Entity
Categories: Miscellaneous Companies
19, Report:
#456533
Posted Date:
May 29 2009
Go-Optic.com, Go-Optic.com, AKA EGo-Optic.com, Eye Trends USA, Inc. They cancelled order then charged cancellation fee Wilmington Delaware
I placed an order at the web site they charged my credit card and a week later said they canceling the order because they couldn't verify my prescription. I tried to call them, their customer service is only open for 6 hours per day and I was unable to get through. During their st...
Entity
Categories: Eye Care
20, Report:
#380854
Posted Date:
Oct 13 2008
Go-optic.com BUYER BE AWARE Internet
I ordered gradient tinted lenses in a black frame. I called the Cust. Serv. # for help with ordering. The cust serv woman guided me through the order process. I thought this would protect me from getting ripped off, was I mistaken. I had read other reviews, which were mixed, so I t...
Entity
Categories: Eye Care
21, Report:
#316794
Posted Date:
Mar 11 2008
Go-optic.com DO NOT BUY - ORDER TOOK A MONTH JUST TO PROCESS! Wilmington Delaware
1. Initially my credit card was declined however I did call the following
day (2/22) to have it resubmitted when I was assured by the customer service agent that you would run it through right away.
2. I called back the next Monday which was 2/25/2008 and it had not been done. ...
Entity
Categories: Eye Care
22, Report:
#284749
Posted Date:
Nov 14 2007
Go-Optic.com Made an error on the prescription and wants to charge me to repair Wilmington Delaware
This company is horrible. I submitted an order for prescription glasses and they prepared them incorrectly. When I asked them to repair the error they told me that they would, but I would need to pay for the new lenses. When I said forget it, I would return the glasses, they said...
Entity
Categories: Eye Care
23, Report:
#237062
Posted Date:
Feb 27 2007
GO-Optic.com terrible customer service, unfair charges, no returns, charge customer for company mistakes, false advertising, misleading web site Ripoff Internet
WRONG FRAME, WRONG TINT, STILL CHARGED! NO RETURN I LOST $110 FOR THEIR MISTAKE, DONT RISK IT
save yourself 20 bucks on frames and risk being charged 100 bucks for this companies mistakes.
I ordered 3 pairs of glasses, one just a frame, one with transition lenses, and one with spe...
Entity
Categories: Sales People
24, Report:
#222633
Posted Date:
Nov 28 2006
Go-Optic.com Restocking fee BS Wilmington Delaware
Two weeks ago I purchased a pair of sunglasses from Go-Optic.com and needed to return them because they were the wrong model. They were unused. All original goods were sent back and I was charged a restocking fee of 15%. Way to screw the customer and make them never want to come bac...
Entity
Categories: Sunglasses
25, Report:
#203761
Posted Date:
Jul 31 2006
go-optic.com ripoff by selling discontinued products at new product pricing Wilmington Delaware
My eye glass frames broke, which is no fault of this company. I went to several stores and also the manufacterer of this frame. Everyone told me it was discontinued over 5 years ago. This online site and it's affiliate sites are selling a discontinued frame at pricing befitting a...
Entity
Categories: On-Line Stores