1, Report:
#1481832
Posted Date:
Jul 13 2019
Pooldeals.com Poolzone.com Never received refund. Scammed! Grand Island NY
I placed an order on 6/23/19 for a pool liner and was immediately charged. Was emailed by Jamie stating they didn’t have the liner and they could send a different one or cancel the order. I asked to have my order replaced. He said ok, this process usually takes 3 days.
Long stor...
Entity
Pooldeals.com
Categories: Swimming Pool Equipment
2, Report:
#1399260
Posted Date:
Sep 11 2017
Pooldeals.com Buyer Beware! Poor Quality and Customer Service Grand Island NY
Do not purchase from this company. I have just been in contact with Reggie who claims he is a Manager. I received a defective pool cover. It had a hole in two places. I found this out the day I was closing my pool when I opened the box. I sent him the same pictures that I have...
Entity
Pooldeals.com
Categories: Pools & Saunas
3, Report:
#1389384
Posted Date:
Jul 31 2017
POOLDEALS SOLD RAYMAXX SOLAR COVE LASTED NOT EVEN 2 MONTHS GRAND ISLAND NY, New York Internet
Bought a raymaxx solar cover 2 months ago from pooldeals now 2 months later it is desinergrating . call pooldeals they said need to find warrenty . look for it in packing was never there. pooldeal said they cant help total rip off never BUY anything from POOLDEAlS
Entity
POOLDEALS
Categories: Pools & Saunas
4, Report:
#1314953
Posted Date:
Jul 04 2016
edealzones.com Edealzones.com I order 1gallon of sanitizer, I recieved a 1/2 gallon instead.My purchas was made through Sears market place.The order was placed to edealzones.com. the address and company that filled the order was epooldeals. I called sears 4 times, I was told I needed to send edealzones a picture of the product sent 7 pic in 7 different e-mail. All 7 times the e- mail was returned stating the picture was removed. Sears gave me a different address to respond to edealzones.com. I sent 40 e-mails with pictures, before they responsed. in the meantime I called epooldeals,(their phone# was on the bottle). epooldeals said I placed the order through amazon. I told them I never ordered anything through amazon. I then called the credit card company. the bank confirmed I placed no order through amazon. I will never order anything from sears or the market place again. Internet
My credit card was used to place an order on amazon, to fill an order I made through sears market place. I only received half the order. Sears 3 times have told me I have to send pictures to the company who I placed the order with. I sent 7 e-mails and edealzones kept sending bac...
Entity
edealzones.com
Categories: Credit Card Fraud
5, Report:
#1299863
Posted Date:
Apr 15 2016
pooldeals.com Lying, Fraudulent, Rip-Off artist, sells inferior products that you cannot return 131 Industrial Dr. Grand Island NY. 14072 Internet
I ordered a solar cover for my in ground pool. On their web site they advertize a 12 gauge pool cover. To me, 12 gauge means 12 mils! this is how covers are designated. It arrived quickley however when I opened the box I knew it was garbage even before taking it out of the box. I go...
Entity
pooldeals.com
Categories: Pools & Saunas
6, Report:
#1244856
Posted Date:
Jul 29 2015
Pool Deals.com Owner told me GO F**** Yourself Grand Island New York
I purchased a Ray-Maxx solar cover with a 5year warranty from pooldeals.com in 2013 the cover is now falling apart. I contacted pooldeals on 2 seperate occasions and the sales department keeps transfering me to customer service which you can not talk to anyone you have to leave a m...
Entity
Pool Deals.com
Categories: Unusual Rip-Off
7, Report:
#1237230
Posted Date:
Jun 22 2015
PoolDeals Took Money, no merchandise Grand Island New York
They Suck!!!! I placed order on May 29th, no where on the site did it say item was backordered. They took the money on June 1st out of my account. I contacted them on June 8th only to be told item was on backordered until June 15th. Contact them on June 15th to be told that they wou...
Entity
PoolDeals
Categories: Pools & Saunas
8, Report:
#1166884
Posted Date:
Aug 02 2014
Pooldeals.com DPD Pools Warranty Scam with Pool Covers Grand Island New York
As happened to so many others, they completely ignore warranty requests for their pool covers. i bought the most expensive one with 5 year warranty and it disintegrated after just a year. They refer to a warranty contact card that supposedly came with the cover and refuse to provide...
Entity
Pooldeals.com
Categories: On-Line Stores
9, Report:
#1151334
Posted Date:
Jun 02 2014
pooldeals.com charged me shipping and handling charges almost double Internet
ordered 16x 34 swimming pool cover handling was 12.99 added a small bottle of conditioner and they upped it to 24.00 i will never buy from them again.
Entity
pooldeals.com
Categories: Pools & Saunas
10, Report:
#1070538
Posted Date:
Jul 27 2013
Pool Deals pooldeals.com No pool liner or refund since April 19, 2013 until July 27, 2013 Grand Island New York
On April 19, 2013, I ordered a replacement liner for my swimming pool. I used my credit card to pay for this order and it was charged against my charge card the same day. On April 24, I received an email from Nicole at Pool Deals stating that the liner I ordered was not in stock, ...
Entity
Pool Deals
Categories: BBB Better Business Bureau
11, Report:
#1060187
Posted Date:
Jun 19 2013
Pooldeals.com, DPD Pools, Charlie Goss Did not ship, Delayed shipment for weeks, Did not cancel per my request and shipped anyway Internet New York
Ordered over $1100.00 worth of product from them. Got all but about $400.00 worth. They took their payment in full right away. Two weeks after the expected ship date for the pool liner, I got an email from Nicole telling me there will be a delay and the liner will ...
Entity
Pooldeals.com
Categories: Pools & Saunas
12, Report:
#1059652
Posted Date:
Jun 17 2013
www.pooldeals.com refuses to give any warranty information for a liner Grand Island New York
After having the liner I installed for only 2 summers, I opened my pool this year to find that the liner was dryrot. The colors of the pattern had faded and the bottom of the liner was almost white. I called the customer service number on their website and spoke to their repre...
Entity
www.pooldeals.com
Categories: Pools & Saunas
13, Report:
#1054559
Posted Date:
May 29 2013
pooldeals.com Charlie Goss Horrible customer service!!!! Internet
This is my correspondence with the OWNER Charlie Goss of pooldeals.com. minus the incredibly rude conversations via phone with customer service regarding where & when this order would be fulfilled & if I could pay to upgrade shipping to get it shipped & delivered timely. After a...
Entity
pooldeals.com Charlie Goss
Categories: Pools & Saunas
14, Report:
#1035869
Posted Date:
Mar 26 2013
PoolDeals.com Charlie Goss, Owner of Pooldeals.com PoolDeals.com Runs a Scam Operation!!! Niagra Falls, New York
I find that I have the exact same story as 15 other consumers (and for every one complaint there are likely a dozen more so this company is up to almost 200). What I find sad is the owner is clueless as to the damage of poor customer care. I felt sorry for the nice woman who first t...
Entity
PoolDeals.com
Categories: Home & Garden Stores
15, Report:
#946834
Posted Date:
Sep 26 2012
Pool Deals Ray-Maxx Pool Cover Internet
I bought a 36' x 18' pool cover from www.pooldeals.com in July of this year. My last pool cover lasted 8 years. This new pool cover made by Ray-Maxx didn't last one summer.
The Ray-Maxx pool cover I purchased from Pool Deals was advertised as thick 12-gauge wit...
Entity
Pool Deals
Categories: Pools & Saunas
16, Report:
#939664
Posted Date:
Sep 11 2012
pooldeals.com Pooldeals.com need to go bankrupt! Internet
I purchased a pool cover from pooldeals.com on 17th June 2010. This is a cover that comes with a 10 year warranty - best available. I frankly did not want to have to replace it again for as long as I owned the pool. At the beginning of this seas...
Entity
pooldeals.com
Categories: Pools & Saunas
17, Report:
#932214
Posted Date:
Aug 24 2012
pooldeals.com Solar Cover Rip Off Internet, Alabama
They are advertising solar covers that are 12 ml and 16 ml covers. I ordered 16 ml and they sent me a much thinner cover. Kept telling me they shipped me the right cover and refused to accept a sample back to prove it was the wrong cover. Would never buy again. &n...
Entity
pooldeals.com
Categories: Pools & Saunas
18, Report:
#893832
Posted Date:
Jun 06 2012
Pooldeals.com Pool Deals Horrible Company!!! Scam! Do not order from this company!!! Internet
This company is a joke! Poor customer service, misleading information online. Do not use unless you are willing to wait several weeks to get your order. I would not recommend this company to my worst enemy.
Entity
Pooldeals.com
Categories: Sporting-good Manufactures
19, Report:
#848861
Posted Date:
Mar 05 2012
Pooldeals.com Ordered wrong size pool liner and was refused exchange/return Internet, Nationwide
I recently purchased a pool liner for my above ground pool. I made a mistake and ordered the wrong size. I contacted the customer support department via email and recieved a response that there was a no refund / exchange policy on the website and I could try to sell the liner locall...
Entity
Pooldeals.com
Categories: Outdoor Furniture & Equipment
20, Report:
#803025
Posted Date:
Nov 30 2011
pooldeals DO NOT USE THIS COMPANY Grand Island, New York
I learned a valuable lesson here. I should have looked at the reputation of this company. I ordered a pool cover and water bags for my pool and it came fairly shortly. When the pool company came over to install the cover and winterize my pool, they found that 4 of ...
Entity
pooldeals
Categories: Pools & Saunas
21, Report:
#790114
Posted Date:
Oct 18 2011
pooldeals.com solar cover disintegration, pool deals would not assist with warranty Internet, Internet
Similar to other posters, my Ray Maxx premium pool solar cover disintegrated after a year of use (it had a 5 year warranty). I contacted Pool Deals and they advised that I needed to contact the manufacturer (a card was supposedly shipped with the pool cover). As I did no...
Entity
pooldeals.com
Categories: Pools & Saunas
22, Report:
#786544
Posted Date:
Oct 09 2011
PoolDeals.com THE WORST CUSTOMER SERVICE! called ME the scam artist! internet
I ordered a safety pool cover, size 18x36, wanting a TRUE size 18x36. Paid over $500 for it. Upon installation, this pool cover was way too big. I emailed for an exchange, and have now had over 10 emails stating how I am trying to rip this company off, they do not ...
Entity
PoolDeals.com
Categories: Pools & Saunas
23, Report:
#784911
Posted Date:
Oct 05 2011
pooldeals.com Pool Deals.com You are stuck with it Internet
I ordered custom size solid swimming pool cover specifying no drain. They shipped one with center drain down entire middle. As I had discussed, in writing with them, I set concrete piers around perimeter of deck to hold brass tie-down anchors since deck was too narrow.
They said ...
Entity
pooldeals.com
Categories: Pools & Saunas
24, Report:
#776668
Posted Date:
Sep 14 2011
PoolDeals.Com www.PoolsExpress.Com Charlie is operating a SCAM over the internet and should be put out of business. I ordered the wrong pool liner & he refuses to swap the liner or refund my purchase price. The website is completely m Internet
I purchased a pool liner from poolsexpress.com. I checked online for the status but was unable to obtain a status. I left numerous messages, but no one ever returned my calls. I finally received the liner and discovered that it did not fit the pool and the quality of ...
Entity
PoolDeals.Com
Categories: Bait-and-Switch
25, Report:
#763519
Posted Date:
Aug 11 2011
pooldeals.com False Advertising Poor Customer Service, Internet
I recently ordered a pool cover with Easy Drain option. It turns out this 15$ add on is plastic rings they mail to you with instructions on how to cut your new cover to install. Online the quote is, A series of small drain holes get installed in the solar cover...they do...
Entity
pooldeals.com
Categories: Pools & Saunas