1, Report:
#1526497
Posted Date:
May 23 2023
vs auto parts mom bought engine they took money and did not ship engine Aldie VA
My mom bought an engine for a pickup. She paid $1000.00. After several weeks of not hearing anything from them, she tried calling. The guy kept telling her she would get a call but she never did receive one. When I tried to call they said I called the wrong number and that they we...
Entity
vs auto parts
Categories: Auto Parts
2, Report:
#1511418
Posted Date:
Aug 28 2021
Rock Auto Ordered 3 parts on Saturday, August 21 and paid for expedited shipping to be delivered by Wed. August 25 Currently it is Saturday August, 28 3:30 PM One part has been delivered. Madison Wisconsin
Ordered 3 parts on Saturday, August 21 and paid for expedited shipping to be delivered by Wed. August 25
Currently it is Saturday August, 28 3:30 PM One part has been delivered.
Order #184503596
Saturday, August 28, 2021
1:06 PM
Elkhart, IN
Delivered Left at front...
Entity
Rock Auto
Categories: Automotive Part Stores
3, Report:
#1498378
Posted Date:
Aug 04 2020
Rock Auto LLC Sent wrong parts and would not allow return or replace Madison Wisconsin
I ordered some parts for a project vehicle from their online store. Their system choose the parts based on the vehicle I entered. This was a project car so not worked on everyday. When I did start installation of the parts they were the wrong parts, not for the vehicle that I ordere...
Entity
Rock Auto LLC
Categories: Auto Parts
4, Report:
#1492926
Posted Date:
Mar 14 2020
Proforged LLC Proforged Auto Parts Defective auto parts Wayne NJ
I purchased all my premium ball joints from Rickauto.com.After installation, I noticed the dust boots wouldn't stay on, so I contacted Rock Auto and got no help, then [email protected], and he said let him get with Rock Auto and they would take care of me, as he had no other dust bo...
Entity
Proforged LLC
Categories: Auto Parts
5, Report:
#1481062
Posted Date:
Jun 27 2019
Rock Auto LLC ROCKAUTO ROCKAUTO.COM I RETURNED EXPENSIVE PART, THEY KEPT MONEY AND PART AND CLOSED MY TICKET MADISON WI
I ordered from Rockauto because it was one of the few platforms that allowed to put the year, model and style of the car (coupe,etc). I bought with confidence because it even stated the engine, number of cylinders (e.g. 2012 MERCEDES-BENZ C250 1.8L L4 Turbocharged). My mechanic conf...
Entity
Rock Auto LLC
Categories: Auto Parts
6, Report:
#1459230
Posted Date:
Sep 03 2018
RockAuto.com Rebate Scam Internet
I was promised a $100 gift card for buying 4 struts from rockauto.com, but its just a scam. I sent in everything they asked for and about 2 months later I get an email saying my rebate was rejected because of some items that were supposedly missing, but it was untrue. I called and t...
Entity
RockAuto.com
Categories: Rebate Scam
7, Report:
#1455604
Posted Date:
Aug 08 2018
Rock Auto RockAuto Dishonest, Incompetent, with no customer service skills or communication skills
I ordered 2 bulbs and two filers and they charged me $7 each for shipping (total value $14) but shipped by FedEx to a USPS box. FedEX cannot deliver to a USPS box but have a service where they share the delivery service with USPS. Insead of using this service they shipped by FEDEX w...
Entity
Rock Auto
Categories: Auto Parts
8, Report:
#1454956
Posted Date:
Aug 06 2018
![](https://www.ripoffreports.com/report-images/45*34/docs/r1454956-av234t-1ibcoud6rv.png)
DNJ Auto Parts/ enginecomponents Selling Substandard Auto parts!! CA Chatsworth California
1 star
I have been a mechanic for the last 30 years the last 15 have been building motors and doing major auto repair. I have been getting upset abought the crap parts and inflating prices from the local part stores. I had a 06 chevy aveo that had lost the timing belt and bent some ...
Entity
DNJ Auto Parts/ enginecomponents
Categories: Auto Parts, Auto Warranty
9, Report:
#1440099
Posted Date:
Apr 25 2018
Rock Auto LLC online auto parts selling They closed a ticket, and did not honor a manufacturer's warranty. Customer service is non-existent! DO NOT BUY FROM THEM!! Madison Wisconsin
In Jan. '18, I bought an ignition coli made by Beck-Arnely, supposedly the higher quality German made one. In March it failed causing 2 cylinders to misfire, and nearly causing me to get hit by other cars while driving home, two months later. The rock auto website states there is a ...
Entity
Rock Auto LLC online auto parts selling
Categories: Auto Parts
10, Report:
#1424560
Posted Date:
Jan 22 2018
rockauto.com Charged for overnight delivery, parts arrived four days later, no refund. Madison Wisconsin
We ordered parts on morning of 1/18/18 (Thursday) and paid a $ 350.00 premium to have them delivered on 1/19/18 (Friday). Received a confirmation email of delivery on 1/19/18 by 8:00 PM.
On 1/19/18 parts had not arrived and tracking had been undated to delivery 1/22/18. On Saturday ...
Entity
rockauto.com
Categories: Auto Parts
11, Report:
#1403084
Posted Date:
Sep 29 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1403084-auaroa-nozfhqcn7l.png)
Brake way Should be called Scamway louisville Kentucky
My niece visited this ripoff joint last week for a free brake inspection. Her rear brakes were squeaking and needed replaced. The front brakes, calipers, pads, lines were replaced less than a year ago. After the inspection she was told that none of the brakes had been touched in a v...
Entity
Brake way
Categories: Auto Repair Service
12, Report:
#1360688
Posted Date:
Mar 09 2017
Rockauto.com DO NOT BUY Cleveland Ohio
Do not buy from rock auto if you want a decent shipping time it's taken over a week and still got the parts ordered on 3/5/17 and the expected date is soppesed to be 3/9/17 and now has been moved back to 3/14/17. I got my order from Texas before I got the one Cleveland oh and ...
Entity
Rockauto.com
Categories: Auto Parts
13, Report:
#1327830
Posted Date:
Sep 22 2016
Castle Rock Auto LLC Castle rock Avoid this guy as you would a syphilitic w**** Eugene Oregon
1 He sold me a car that I liked, asked about a car fax and why rebuilt titleWell they had a fender bender ant the insurance called it totaledFound out that 2 accidents, and repairs were crap according to Old Dominion auto body2 Never sent my paper work in to DMV3, went to his shop t...
Entity
Castle Rock Auto LLC
Categories: Auto Dealers
14, Report:
#1318471
Posted Date:
Jul 23 2016
![](https://www.ripoffreports.com/report-images/45*34/docs/r1318471-4oldvd-l9iiwaapap.png)
RockAuto.com RockAuto, Rock Auto Parts Poor Return Experience Support Bad Attatude Madison, Wisconsin 53719 Internet
In the past yesr i purchased many parts from rockauto for a collectible car. An AC low pressure switch developed a referigerant leak within the warranty period. Initated a warranty return / replacement that was somewhat challenging, links popped open new tabs, jumped through hoop af...
Entity
RockAuto.com
Categories: Auto Parts
15, Report:
#1313378
Posted Date:
Jun 24 2016
Rock Auto Beware Madison Wisconsin
I ordered a rear windshield for a 2003 Grand Vitara. I received rear windshield for a 2009. I did not take the windshield out of the box, as I could tell my looking before I even read the description sheet it was the incorrect item. I sent it back in the same box, packed the s...
Entity
Rock Auto
Categories: Auto Parts
16, Report:
#1299787
Posted Date:
Apr 14 2016
Rock Auto.com Rude customer service & Misleading Shipping to Canada Internet
Avoid rock auto if shipping to Canada!
They have two cheap options for shipping to Canada, one is economy mail and the other is ground consolidated. I paid for the more expensive ground option.
The Rock Auto.com website faq has this to say about shipping:
Note: Any shipping method...
Entity
Rock Auto.com
Categories: Auto Parts
17, Report:
#1291354
Posted Date:
Mar 03 2016
Rock Auto Horrible customer service/Fail to Honor Warranty Madison Wisconsin
I purchased a Four Seasons A/C compressor for my 2007 Ford Focus 2.0, installed all parts that are recommended and required for a warranty incase there is failure of the compressor, the only thing I did not do is an a/c flush which does specify in the warranty that if you fail to do...
Entity
Rock Auto
Categories: Auto Parts
18, Report:
#1263796
Posted Date:
Oct 27 2015
![](https://www.ripoffreports.com/report-images/45*34/docs/r1263796-8nz7td-f4q70r9xbz.png)
Rock Auto .com Quality control is done by us, the customer.Fine if you're a hobbyest with spare cars. Madison Wisconsin Internet
I recieved a broken fiberglass part in an undamaged plastic bag, flopping around inside of a cardboard box. The box was undamaged. This packaging does not meet their own requirements for return shipping.
Though we were at home at the time of delivery, we were unable to get from the ...
Entity
Rock Auto .com
Categories: Auto Parts
19, Report:
#1244232
Posted Date:
Jul 25 2015
GEARHEAD ATK NORTH AMERICA Left me without a car or a job because of there defect Grand Prairie Texas
On May 15th 2015 i ordered an engine from Rock Auto Parts. On May 18th 2015 it was shipped from ATH North America out of Tx. It arrived at my mechs shop on May 24th or May 26th. Two days later the mech installed the motor an then was haveing issues with it not starting. Though may...
Entity
GEARHEAD
Categories: Auto Parts
20, Report:
#1229256
Posted Date:
May 14 2015
rock auto llc I was trying to return the Mi1240175 fender what is made out af plastic you only can tell is not fit when a body worker put it on the body .Internet
It was 1day after 30 day so I got ripped off 344.24$ They know that only way to determ that the body parts is bed is to put it on the body and when it did not fit i reported them right away but iwas a day late . I have to buy an ather one what is cost 450$. thank youin april 7 Iorde...
Entity
rock auto llc
Categories: Auto Parts
21, Report:
#1222789
Posted Date:
Apr 16 2015
![](https://www.ripoffreports.com/report-images/45*34/docs/r1222789-ruayvt-nmbdt7qnv4.png)
Solid Rock Auto Group Dan Ryan Very Dishonest Garrettsville Ohio
On 3/16/15 I traded a 2007 Acura TSX for a 2000 Jeep Wrangler. I took the Jeep for a test drive and when I came back I explained that I heard a whining noise. Dan told me that it was the clutch and he took off money from the price of the Jeep so that I could get it replaced. I agree...
Entity
Solid Rock Auto Group
Categories: Auto Dealers
22, Report:
#1218819
Posted Date:
Mar 28 2015
Rock Auto Ripoff. Will not stand by the product sold. Pathetic Customer Service. Rock Auto Madison Wisconsin
I ordered set of front and rear centric rotors and wagner brake pads from Rock Auto. After installing them I had squeaking noise from the brakes which was not present before replacing the parts. I waited for about 400 miles before replacing them to be sure that the new brake pads be...
Entity
Rock Auto Parts
Categories: Auto Parts
23, Report:
#1212557
Posted Date:
Mar 01 2015
![](https://www.ripoffreports.com/report-images/45*34/docs/r1212557-0pnmhk-8ywtts8urq.png)
Parts Geek.com HORRIBLE CUSTOMER SERVICE Marlton new jersey
I agree with the other posts - this company is not even worth one star. I ordered a part that was never delivered. The Fedex tracking said it was in another state with no estimated delivery date. I couldn't reach their fake customer service because the number on their website ...
Entity
Parts Geek.com
Categories: Auto Parts
24, Report:
#1209446
Posted Date:
Feb 16 2015
RockAuto Parts Warning RockAuto customers!!!!! Madison Wisconsin
Warning RockAuto customers!!!!!
If you purchase parts from RockAuto and they are defective you may NOT get a refund.
I recently purchased a power steering pump and did not have a chance to put it on right away. When I did it leaked all over the place. It ruined my alternator and pow...
Entity
RockAuto Parts
Categories: Auto Parts
25, Report:
#1197830
Posted Date:
Dec 27 2014
tenneco Did not except pay pal recipts for proof of payment for rebate El Paso TX
I purchased Monroe shocks and struts through Rock auto there was a great rebate buy 4 and get one free thus the rebate I sent in all required paperwork and proof of payment. I just received a card in the mail without a postmark telling me they do not accept pay pal payment paperwork...
Entity
tenneco
Categories: Auto Parts