- Report: #1299787
Complaint Review: Rock Auto.com - Internet
Reported By:
Tim3tripp3r -
Port Alberni, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rock Auto.com
Internet, USA
Web:
rockauto.com
Categories:
Business Rating:
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Rock Auto.com Rude customer service & Misleading Shipping to Canada Internet
Avoid rock auto if shipping to Canada! They have two cheap options for shipping to Canada, one is economy mail and the other is ground consolidated. I paid for the more expensive ground option. The Rock Auto.com website faq has this to say about shipping: Note: "Any shipping methods with the word "Mail" or "Post" in the title will ship using a postal carrier such as USPS, Canada Post, etc. Any other shipping methods will ship using FedEx, UPS, DHL, Freight, etc. We ship using our warehouses' preferred carriers so there is not an option to choose between FedEx or UPS, for example" Again for clarity I "paid" for ground consolidated not "Economy Mail" yet the idiots sent it in the mail and are trying to blame me for this even though my order confirmation quite clearly states that I picked & paid for "Ground Consolidated". So two things are quite apparent: 1. They never admit when they make a mistake, they always blame the customer. 2. There is no difference between economy mail & ground consolidated except for the price which they pocket. Bottom line: Avoid if in Canada. Ripoff shipping. Misleading website FAQs.
