221, Report:
#766250
Posted Date:
Aug 17 2011
Hotels.com Hotels_com Hotels.com Provides Zero Customer Service or Assistance - would rather charge you fees then help Internet
Like so many other reviews I've read here they are absolutely terrible should you need to fix/resolve or changing anything. Their default is to always charge you a big cancellation fee. After making a reservation for $2,500 and prepaying I had issues with the confirmatio...
Entity
Hotels.com
Categories: Travel Agencies
222, Report:
#765601
Posted Date:
Aug 16 2011
hotels.com LIARS!!! Promised a Kindle, never gave it. Internet
I feel cheated by Hotels.com and wanted to make sure everyone knows how big liars they are. At the time of booking a hotel for 5 nights in Denver, the agent told me that I will get an Amazon Kindle if I book this hotel. After coming home nothing happened for 1 month. So I called bac...
Entity
hotels.com
Categories: Hotel
223, Report:
#763366
Posted Date:
Aug 11 2011
Comfort Inn Manager: Frank Rude, condescending, Indifferent, poor business, arrogance, shady Los Angeles, California
My girlfriend and I reserved this hotel a week in advance on hotels.com. The website indicated parking would be free. We drove here from Vancouver, B.C and arrived to check in.
We were told parking was 8 dollars a night. We informed the clerk that the web...
Entity
Comfort Inn
Categories: Hotel
224, Report:
#763673
Posted Date:
Aug 11 2011
hotels.com moved to overpriced hotel internet
I booked a room at the Harvard Square Hotel. When I got to the hotel I discovered that my room, my sheets, my towels, indeed the entire hotel was strongly scented. This is a major problem for me. I am disabled. I have asthma and serious life-threatening allergies to perfumes and sce...
Entity
hotels.com
Categories: Lodging
225, Report:
#763660
Posted Date:
Aug 11 2011
Hotels.com Kindle deal is a bait and switch scam Internet
I was lured into booking a trip through Hotels.com because of the free Kindle promotion that they are currently advertising. Unfortunately for me ( and even after calling them before I even booked to make sure that my trip would qualify), I later found out that my trip apparen...
Entity
Hotels.com
Categories: Travel Services
226, Report:
#763241
Posted Date:
Aug 10 2011
Staybridge Suites hotels ichotelsgroup Use caution when booking with IC Hotels Groups chains and dont book 3rd party San Antonio, Texas
Okay here's the deal. I booked this hotel through Hotels.com. I wish someone had told us if you have a problem with the hotel and book through 3rd party you have no recourse. We stayed in room 516. We arrived at around 10am and were told they were really busy...
Entity
Staybridge Suites hotels
Categories: Hotel
227, Report:
#760832
Posted Date:
Aug 04 2011
Hotels.com Claim they do not charge a cancellation fee, when in fact, by keeping the money instead of refunding, IT IS A CANCELLATION FEE. Internet, Internet
Claim they do not charge a cancellation fee, when in fact, by keeping the money instead of refunding, IT IS A CANCELLATION FEE.
Entity
Hotels.com
Categories: Hotel
228, Report:
#759748
Posted Date:
Aug 02 2011
Hotels.com Hotels.com is a nightmare company. They are not honest, price guarantee is phoney, customer service will not answer the phone, and reps that work the phone lines are unreliable/misleading. Reward Po Internet, Internet
Hotels.com should be put out of business by the BBB. This company is practicing very deceptive tactics. I have attempted to contact customer service multiple times to no avail. I have been kept waiting for a rep to answer my phone calls for more than 30-40 min...
Entity
Hotels.com
Categories: Lodging
229, Report:
#759581
Posted Date:
Aug 02 2011
hotels.com Agreed that I was due a refund, but did not send Internet, Internet
I used hotels.com for a hotel reservation in June, 2011 but had to cancel. I notified the hotel of the cancellation within the time frame set (noon a few days before my scheduled arrival) and was told i would get a full refund through hotels.com (total amount for the full stay...
Entity
hotels.com
Categories: Travel Services
230, Report:
#446489
Posted Date:
Jul 29 2011
Pacific Monarch Grand VACATIONS No Rooms At The Inn! Laguna Hills California
I am totally disgusted with my purchase of this timeshare. I paid CASH for this! On several instances we have tried to book accommodations for Palm Canyon and Tahoe Shores Resort. The only reservation we have been able to get has been for the Cancun resort OVER A YEAR AGO!
I h...
Entity
PACIFIC MONARCH GRAND VACATIONS
Categories: Resorts