- Report: #1528852
Complaint Review: ADT - Boca Raton Florida
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Author Not Confirmed
Why?
ADT
1501 Yamato Road Boca Raton, 33431 Florida, United States
Web:
www.adt.com
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Business Rating:
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ADT ADT Security Engaged in exhaustive tactics to wear me down as a consumer so that I wouldn't cancel my contract. Boca Raton Florida
ADT claims they will transfer your service if you move. What they really do is wrap you into a longer contract and the terms change, essentially locking you down forever. When trying to cancel, even if you intend to pay the cancellation fee and communciate that you intend to pay it, they will keep you on hold, transfer you to agent after agent, none of which will help you.
They also will increase your monthly rate. The contract provides that a customer can dispute the increase, but only in writing. You cannot do it except by mail and to get the proper address/department you have to call the customer service number. And they do not provide the right address/department to send a letter to. Then when they charge you the increased rate and you complain, you are told to "consult legal counsel"
Over 3 hours and 10 phone calls, my contract was cancelled and I still had to pay the increased monthly rate wrapped into my cancellation fee. Zero integrity at this company. A quick look at Google, BBB and Facebook will validate how shady they really are. Shady-T.
3 Updates & Rebuttals
Shannon
Richardson,Texas,
United States
? Are you with ADT?
#2Author of original report
Fri, September 22, 2023
Sounds like something they would say.
Irv
United StatesAnd This Is THEIR Fault?
#3Consumer Comment
Fri, September 22, 2023
At ANY TIME in the sales process, YOU could have said "NO"! YOU failed to do that. If you didn't want to pay more, YOU could ha e avoided that. Obviously, YOU have no backbone!
AFaith
United StatesResponse
#4UPDATE Employee
Thu, September 21, 2023
Hello. Thank you for taking the time to write this review. We're sorry to learn of the troubles you're having and to learn of your desire to cancel your services. Our team would be happy to assist you. Feel free to send us a copy of your review/concern, along with the telephone number and full address where the service is located to [email protected].
