- Report: #1482463
Complaint Review: Agkits.com - Liverpool New york
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Agkits.com
106 luther ave Liverpool, 13088 New york, United States
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Agkits.com
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Agkits.com Caused equipment weeks of downtime by not communicating Liverpool New york
I purchased a rebuild kit for a mitsubishi s4s engine on a Sunday. Agkits had the kit listed as a reliance part. I found kits cheaper, but as a trac-pro part. Having said that I decided to purchase from agkits. I have used reliance rebuild kits with success in the past.
Monday comes around and I receive a voicemail from agkits. They have everything, but the pistons. One hour goes by and I get a call. The representative says they found pistons and will get them sent out soon. I am very pleased at this point and not concerned.
Four days later I receive a rebuild kit without pistons on a Thursday. (Was a Trac-pro kit, not reliance. I found a Trac-pro kit for 200$ less previously searching) Friday, Saturday, Monday, all come and go. I call agkits on Tuesday. Representative says he'll call back and update me with tracking info. 24 hours later on Wednesday I call back. I ask what is the hold up. Different representative tells me the pistons haven't shipped yet. They're having issues with their supplier. Stated he would call me back.
Now late Thursday afternoon I receive an email stating they're shipping me a whole new kit with pistons. I am to take out pistons and print off parts list/shipping tag. I leave to go out of town. New kit arrives while I'm gone sometime the following week. When I get home, it is a Maxiforce rebuild kit. I quickly get started on finishing rebuild. I take out pistons from maxiforce kit and try to install trac-pro pistons rings. They are different. I'll have to use maxiforce pistons with maxiforce rings. I contact agkits via email and ask if i should use rings from maxiforce kit. Also asked if I am to ship trac-pro rings back with maxiforce kit. I also have expressed my frustration with this whole process so far.
Agkits takes a day and half to respond. Representative states I need to forward a parts listing of parts I plan to return. Did not answer my questions. I respond back with an email restating my issue and how to go about it. Now here I am a a day later writing this review with no response. Approximately 3 weeks from my order, and I have only been hassled. My time has not been respected. I want to to be over with
