- Report: #1499492
Complaint Review: Airbnb - San Francisco CALIFORNIA
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Author Not Confirmed
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Airbnb
888 Brannan St San Francisco, 94103 CALIFORNIA, United States
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www.airbnb.com
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Airbnb Refusing to refund total amount for stay canceled due to hurricane Laura. San Francisco CALIFORNIA
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At the beginning of 2020 we booked an Airbnb stay in Galveston Texas. The stay was scheduled to take place from Aug. 28-Sept. 3 2020. We paid $582.61 in advance. On Aug. 25 a mandatory evacuation was issued for Galveston by the Governor due to the approaching hurricane Laura. As we were driving from over twelve hours away we had scheduled the first stop in Plano, TX on the 27th and heading to Galveston the next day.
All forecasts put Galveston on the outer band of the storm. We could not afford to drive twelve hours just to be turned away, and come back home so at the last minute we were forced to cancel and re plan our vacation. Airbnb has chosen to only refund $475 of the $582.61 we paid. That’s a difference of $107.61 and we want that back.
