- Report: #1510794
Complaint Review: booking.com - Netherland
-
Author Confirmed
Why?
booking.com
Netherland, United States
Phone:
888-850-3958
Web:
booking.com
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booking.com Refusing to refund my money Netherland
*Consumer Comment: WHAT Is WRONG With You???
*Author of original report: I have had no problems with booking for years.
*Author of original report: Recent email from booking.com
*Author of original report: new email from booking.com
*Author of original report: Took over 30 days for a refund from this so called company.
July 1st had reservation at Comfort inn in Wytheville VA 1-276-228-4488 on arrival was notified the pool was closed. I told the clerk to cancel my reservation. They said was unable to do it had to contact booking.com. Called bookong.com canceled the reservation on time # 3922772461 which was cancelled on time with no charge. Booking.com did not send the information over immediately i was charged for the 3 rooms at 96.31 times 3.
I called booking.com an explained they had charged my account. He said be 7 to 10 days for a refund. July 12th contacted the hotel they said its up to booking to refund the money my account shows hotel received my money. Called booking at 888-350-3958 they was going to ck into it. August 2nd received email that they was sorry I haven't received my refund and would get back to me shortly. Its august 8th still waiting on my refund?
5 Updates & Rebuttals
Linda
east liverpool,Ohio,
United States
Took over 30 days for a refund from this so called company.
#2Author of original report
Tue, August 17, 2021
Do not use if you plan to cancel even if they say no charge they will charge your card without any authorization from you!
Linda
east liverpool,Ohio,
United States
new email from booking.com
#3Author of original report
Thu, August 12, 2021
Dear Linda Baumann,
Thank you for choosing Booking.com. I am writing to you from our Senior Relations Team about your reservation 3922772461 at Comfort Inn Wytheville, check-in on 2021-07-01 and check-out on 2021-07-02. I have received your concern submitted to the Better Business Bureau and sincerely apologize for the delay in receiving your owed refund back. As the property has denied issuing the owed refund of 288.93 USD we will proceed to refund you this amount back on their behalf.
Within the next 7 business days you will receive an email with instructions on how to claim this amount back to a card of your choosing. Note, the email may be received much quicker if it goes to automation but if it does go for a manual review it could take up to the 7 business days. Unfortunately, our payments team has a large backlog for manual reviews. How the refund is processed is determined by the system and out of my control. Once more, I apologize for the delay.
Please let me know if you have any questions.
Thank you. All the best, -- Ty W. Booking.com Customer Service Team CS Senior Relations Specialist How would you rate your interaction with Ty W.? Very dissatisfied Dissatisfied Satisfied Very satisfied Booking.com Herengracht 597, 1017 CE Amsterdam, Netherlands Manage booking FAQ Privacy & Cookies Empowering you to experience the world
Linda
east liverpool,United States
Recent email from booking.com
#4Author of original report
Thu, August 12, 2021
Update: Comfort Inn Wytheville (3922772461) Wed, Aug 11, 2021 11:05 am ([email protected])
To: you Details Booking.com online hotel reservations Home | FAQ Manage booking Hi linda baumann, The property didn't offer an acceptable solution for your issue, so we're escalating it to our specialized team. We'll update you as soon as possible. Questions?
Send an email to the team: [email protected] Thank you for your patience as we work together to find the most satisfactory solution. Whenever you need us, we're always here. Booking.com Customer Service Team
Linda
east liverpool,United States
I have had no problems with booking for years.
#5Author of original report
Tue, August 10, 2021
This has truly been a nightmare oh trust me I will never ever use this site again. I should have looked at all the reviews before using. Thanks for you commit I truly appreciate it. I will probably never ever see my money.
Just trying to make other people aware. And your right after I canceled at comfort in went to quality inn and only paid 73 dollars per night. I reserved the room at comfort inn months ago it was 1/2 point to myrtle beach. Thanks again and I trust me I feel very stupid.
Irv
Florida,United States
WHAT Is WRONG With You???
#6Consumer Comment
Tue, August 10, 2021
This is laughable! This town in Virginia is NOT some big city metropolis! It’s a truck stop town with a couple of truck stops and motels! Why on earth did you use a third party reservation schlock operation to book a motel when YOU could do that YOURSELF? These schlock operations look for ANY reason to NOT refund your money even when the motel refunds it to them!
These places cater to the inexperienced traveler. Nothing prevented you from calling the motel directly and make your own reservation! ALL OF THESE third party reservation operations are WORTHLESS! Don’t ever, ever do something like this again and waste your money!
