- Report: #1477613
Complaint Review: Choice Home Warranty - Edison New Jersey
Reported By:
Asligul Hendershot -
Scottsdale, AZ, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Choice Home Warranty
1090 King George's Post Rd Bldg 10, Ste 1007 Edison, 08837 New Jersey, United States
Phone:
888-373-8045
Web:
choicehomewarranty.com
Categories:
Business Rating:
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Choice Home Warranty Refusal to repair and/or replace my malfunctioning AC Edison New Jersey
We purchased a home warranty from Choice Home Warranty for our property on (((REDACTED))) Scottsdale, AZ (((REDACTED))) on 9/14/18. On 4/16/19 our tenants notified us that the AC was making a bad noise. We advised them to immediately turn off the AC and filed a service request with Choice Home Warranty.
On 4/18/19 Richard from RJH Mechanical, LLC inspected the unit and stated in writing "It has been determined that the condenser fan motor blade has cracked and broken off, this has caused further damage to the coil and the motor to run off balance. The coil damage has led to a refrigerant loss".
Choice Home Warranty is stating that this is not a failure that occurs under normal wear and tear conditions and refusing to cover the claim. As per Richard from RJH Mechanical, LLC THIS IS DUE TO NORMAL WEAR AND TEAR. Both Richard and I have explained to Yvette Ortiz (CHW Case Manager assigned to our case) that metal fatigue routinely leads to cracks in moving metal parts such as blades and causes fractures.
CHW is acting in bad faith and breaching its contractual obligation by refusing to cover the repair and/or replacement of our damaged AC unit. We want CHW to honor the home warranty contract we purchased and repair and/or replace our damaged AC unit promptly. We have filed a complaint with BBB, consumer affairs and a lawsuit in Maricopa County, AZ.
