- Report: #1518859
Complaint Review: Cover Store - Carrollton Texas
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Author Confirmed
Why?
Cover Store
4488 Plano Pkwy Carrollton, 75010 Texas, United States
Phone:
(866) 889-8896
Web:
https://www.the-cover-store.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Cover Store CoverStore The-Cover-Store The Cover Store the-cover-store.com They misrepresented their product and would not post my negative review. Carrollton Texas
The dimensions give on their website of their ornament storage bag are larger than they really are. I measured carefully before ordering, then they sent the bag with a different size. It wasn't because they sent the wrong thing; it was because their product is misrepresented. They had me prove it by sending pictures, which was time consuming.
They sent an extra tray and dividers, but they really don't have a product with the measurements they advertise on their website, the-cover-store.com. (https://www.the-cover-store.com/holiday-ornament-bag?cat=225) The whole back and forth was a huge waste of time. They offered to refund my credit card and I wrote back saying yes, then a day later, I said, but if you plan to take down or not post my negative review, then don't credit.
About a month later they credited it and my review is not there. Would an honest company do that? Their website shows the reviews sorted by most recent first, and mine was recent, but older reviews show. I guess they only allow positive reviews, so their reviews are meaningless. One of their customer service people didn't know the definition of the word "dimension", which is taught in elementary school.
They still have the false dimensions on their website.
