- Report: #1517466
Complaint Review: donotpay - Palo Alto California
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Author Confirmed
Why?
donotpay
Palo Alto, California, United States
Web:
https://donotpay.com
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Business Rating:
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donotpay.com I paid for 3 months of services and within 30 minutes realized they could not help me at all. Palo Alto California
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I emailed the company immediately upon discovering that they offered help for DHL but provided none. Here is the timeline and emails in reverse order. I asked for a refund. There's been no reply.
Four 4 days after requesting a refund, I sent this email. There's still been no reply after 26 hours.
Tue, Apr 5, 11:56 AM (1 day ago)
to admin,
DoNotPay This is a final warning. You have 24 hours to email me with confirmation of a full refund in progress, or I will report you to ALL fraud agencies I can find in the US and abroad, including citizensadvice.org.uk and RIPOFFREPORT.COM, after my bank is informed and they begin the process of taking the money back by force. It's your choice. Sincerely,
Hello, I signed up a few minutes ago and am requesting a refund for two reasons.
1) Even though I paid with a debit card linked only to my billing address, the address was said to be "invalid" by your system when I tried to enter my profile.
2) I signed up primarily to get a refund from DHL, which has a policy for late delivery refunds, but it's not in your system.. Only UPS and others were options.
Thank you.
Sincerely, DoNotPay <[email protected]> Apr 1, 2022, 3:24 PM (5 days ago) to me
Congrats! Welcome to DoNotPay.
Here's the confirmation code you need to log into your DoNotPay account:
944887 Thanks again,
Ally from DoNotPay
1 Updates & Rebuttals
Michael
Kingston,Tennessee,
United States
Refunded after contacting them via Twitter
#2Author of original report
Wed, April 06, 2022
I contacted the AG's office in California and asked them to have donotpay.com publish a refund policy and create an online method for consumers to apply for a refund.
