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  • Report:  #1479381

Complaint Review: Eric So EXM Technologies LLC - Las Vegas Nevada

Reported By:
Sanjay - , CA, United States
Submitted:
Updated:

Eric So EXM Technologies LLC
5825 Rainbow Trout Ct. Las Vegas, 89113 Nevada, United States
Web:
N/A
Tell us has your experience with this business or person been good? What's this?

I hired this company from Nevada through a friend referral and was offered a reasonable rate ($1000) for the installation of 16 cameras at my home in California with me also purchasing the materials (ethernet cables) to the tune of around $900 so I invested $1,900 for this project which was about $200 - $300 cheaper

than hiring a local company.

The owner Eric So drove out as promised to install the cameras.

Due to him aiming to get this job completed in 1 day I decided to help him out as much as I can so I basically assisted him on this the entire day (roughly 12 hours).

Despite me assisting him I believe he underestimated the scope of this project despite him assuring me several times that he's done plenty of similar projects.

As one could imagine, about 60% of the installation got completed that day despite my assistance so the owner continued to work on it the next day as well.

However, after he was done installing the cameras inside the house, he decided he had to leave so there were 3 more cameras to install on the outside.

He promised me he would come back very soon to complete the work.

I had to pay him the $1,000 in advance (BIG mistake) so I pretty much had to just hope that he would actually come back to complete the work.

After he left, the communication pretty much dropped off completely.

Days, weeks and even months went by with no message from him as to when he would complete the work.

I sent him a message to see what was going on and he would reply saying that he would come by at the end of the month at the latest. The end of the month went by but he did not message me at all that he wasn't coming.

I waited another 2 full months and did not hear a word from him so I contacted him again.

Again, he says he would come by month X and month X goes by without a word from him.

This whole spiel went on for over a full year until I was pretty much fed up of chasing afte this guy.

It was pretty clear that he had no intentions whatsoever to complete the work, especially since he already got paid in full in advance.

I had an incident where my dogs got out of the back yard and since he never installed the outside cameras I had no visibility into what exactly had happened. That's when I decided I need to get this job completed.

Instead of hiring another company for an extra couple hundred dollars I decided to just flat out do it myself. I had zero experience how to hardwire cameras including crimping ethernet cables etc. but I bought a networking starter kit on Amazon and watched a bunch of YouTube videos and spent about 4 days crawling around in my attic to wire up the cables as well as run the cables outside and finally got the job over the finish line.

I now have the much needed visibility into my backyard.

Do NOT hire this company ever. If you do, make sure you do NOT pay this guy the full amount in advance.

No legitimate company requires that so please do not make the same mistake I did.

O

nce he gets his money he feels he has no obligation to complete the work and will just disappear on you without ever contacting you and you'll be spending months and months of time chasing after this guy until you finally give up.

Thankfully, there are wesites like these where you can report these incidents to warn others.



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