- Report: #1491565
Complaint Review: GRAND CARRIBEAN CRUISE LINE - Ft. Lauderdale Florida
Reported By:
Denise -
West Frankfort, Illinois, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
GRAND CARRIBEAN CRUISE LINE
1451 W. Cypress Creek Road #300 Ft. Lauderdale, 33309 Florida, United States
Phone:
1888-209-0379
Web:
grandcarribeancruises.com
Categories:
Business Rating:
(0)
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GRAND CARRIBEAN CRUISE LINE When I purchased the cruises corona virus was not an issue. I called the company two days prior to it spreading globally with concerns about my health. I cannot afford to become ill; I've just been in recovery for the past two years. Ft. Lauderdale Florida
When I purchased the cruises corona virus was not an issue. I called the company two days prior to it spreading globally with concerns about my health. I cannot afford to become ill; I've just been in recovery for the past two years. There are extensive warnings for the elderly, of which I am.
Not wanting to aggravate my condition, paying to become ill, I asked for a refund. They would only extend my options for six months, refusing to refund my money. They told me I could stay in the hotel for the 5 days and avoid the cruise.
I don't want to go to Florida to stay in a hotel; I booked a cruise. To me, it's the epitomy of greed to be so inconsiderate of others, especially when it is a potentially life threatening situation.
2 Updates & Rebuttals
Stacey
United StatesWrong
#2Consumer Comment
Wed, February 12, 2020
You chose to book a cruise without insurance therefore you are on the hook for that cost. If you have been in "recovery" for two years then how did the cruise ship company forsee this virus? They did not nor did any entity. They offered to help you yet you did not accept their offer therefore no ripoff.
FYI how was the cruise company responsible for your dire illness? They are not therefore you are just looking for a way out without consequences. I am SURE their website stated their refund policy. Therefore sorry but there is not a ripoff here and NO I do not work for them.
Momo
United StatesInsurance?
#3Consumer Comment
Tue, February 11, 2020
You know about your own condition, your age and your recovery for TWO YEARS. One would think, given these points, you would matter of factly purchase insurance. However, you chose to gamble. You cannot have it both ways!
