- Report: #1495977
Complaint Review: Holiday Inn - Branson Missouri
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Holiday Inn
3179 Gretna Rd Branson, 65616 Missouri, United States
Phone:
4173322918
Web:
ihg.com
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Holiday Inn David Walley's Resort Caught in Five LIES Branson Missouri
My wife and I received a call regarding a free two-night stay at a resort with all the amenities. The first thing that set us off was that we didn’t get to stay at the resort and were in a hotel a few miles away. That was lie number one. Then we attend the meeting and are told we would not be offered a deal anytime in the future and we had to make the decision that day. We have received so many calls and emails offering the same things since. Lie number two. The entire meeting was focused on how we could rent the unit and that the company helps its owners do so. Easy easy easy.
On my first attempt to contact the company regarding how we can enroll in the rental program, I am told the company doesn’t have a rental program and that I have to do that myself. Lie number three. As part of the rental discussion, we didn’t have the down payment and therefore the representative helped my wife take out a credit card with Bank of America to cover the down payment. This was to be offset and paid off with the rental income.
Since there is no rental income this becomes lie number four. We were also told we would be receiving membership cards to use the hot springs facility. Six months later we still had not received them. When I contacted the resort about it they said new ones were about to be issued but we still have never received them. Lie number five.
The fees have only gone up and due to the mortgage fees, credit card fees, maintenance fees, reservation fees, etc. there is no possible way to actually go anywhere!
We are interested in talking to whoever wants to take responsibility for the lies we were told. The ownership is every other year and we were to be able to take a trip in 2020. That will not be possible as upon other discoveries I can’t just call in and make a reservation. I have to be flexible and take what I can get where I can get it. That is lie number five. We would be able to book when and where we wanted.
I anticipate speaking with Holiday Inn's offices regarding these five lies.
