- Report: #1496299
Complaint Review: Holiday Inn - florida
Reported By:
Adriaen -
Manchester, NH, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Holiday Inn
florida, United States
Web:
N/A
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Business Rating:
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Holiday Inn Harassing owners to purchase florida
During a vacation we took in 2016 at one of our favorite resorts, Ron Jon’s Cape Caribe, we were told at the front desk that it was mandatory that we attend a 60-minute presentation as Holiday Inn had acquired the resort and we needed to receive information regarding the merger.
We declined but were then told it was not an option if we planned to stay. We left our children in the room and went to the presentation. After it was over we went to a room where we were then hounded for the next five hours about the point system. We were told we had to convert to the points system to continue using the ownership.
We have taken one vacation over the last three years with Holiday Inn due to the repeated calls and harassment we experience each time we are able to book a reservation. We do not plan to ever book a vacation again as it seems with each stay the meetings are mandatory, there are more and more fees for anything and everything, and there are more people there to tour the facility rather than owners enjoying what they are paying for.
The resorts have become weekend money makers for teams of salesmen hoping to make a large commission by convincing people they must have what the resort offers. The reality is that the ownership actually provides very little to owners as the costs to even use the amenities on site are not even included.
We would like to exercise our rights as owners and sell the timeshare back to Holiday Inn as was stated in the presentation. We no longer wish to be owners and are ready to divest. Since contacting Holiday Inn we have been told we cannot divest it unless we hire someone else to sell it or give it away. To do any of that however, it has to be paid in full!
