On 9/29/19 I ordered a pot and pan cleaner, which never came. I emailed them to find out why, they reported it was on nit's way. Weeks went by still no product. I emailed again asking to cancel my order and requested a refund. They emailed back saying they don't give refunds. I could order another one of their products. Told them no just wanted a refund. Told them I believe them to be scammers and I was going to report them.