- Report: #1517066
Complaint Review: Kiwi - brno zbrdovice
Reported By:
travelnomad -
Decatur, GA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Kiwi
Lazaretni 925/9 brno, 61500 zbrdovice, Czechia
Phone:
2028444159
Web:
kiwi.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Kiwi.com They are a scam. charged me for a ticket that was invalid according to airline, then refused refund according to their policy brno zbrdovice
On 3/11/22 I thought I bought tickets on Kiwi.com for travel between Atlanta and Mumbai. Google flights had directed me from their website to this external website, so I trusted it. I got the confirmation number in the email and the day of the travel, the airlines refused to board saying that we were scammed by this travel company.
When I called Kiwi.com, the representatives spent 2 hours "investigating" and saying the flight is valid BUT the airlines said they were not. Kiwi.com gave me different excuses everytime for why they were not even issuing a boarding pass or a ticket. In the end, travel did not occur. Finally they acknowledged that the airlines don't codeshare and that was the problem.
When I called Kiwi.com back because according to their own policy, if the airline doesn't board then we are entitled to refund. But they flat out refused to refund any money. Then I researched this company because they have a US number but they always call me from a UK number. Turns out most people say they have been scammed. I also approached Google Flights. They said they cannot help. As a last resort I called my credit card company to investigate.
