I ordered some Christmas items in Sept, and they notified me of shipment delays. I waited until Dec and said "OK, please refund my money". They put the refund on Someone Elses Credit Card. We got that straightened out and they gave me a credit for more shopping. At this point, I wasn't happy with thier company and didn't want more shopping.
The BBB helped me have them agree to sending me a Money Order for the $37 refund in the mail. Instead of a check, they sent me information on informaion sharing. I faxed the BBB a copy of the weird piece of paper (instead of a check that they promised) but haven't heard back yet from the BBB.
If these scammers say they will send a check, then they should send a check. That is they way I feel about it, not give me a mile long list of excuses.