They act like they are stupid and don't understand the problem. I've been trying to get a refund for months but they ignore what I'm writing and act as if I was unhappy by the delay and apologize for the delay, even though the product returned to them months ago. Obvious bogus company. When I call they claim to not be the company. The number to their affiliates are: +12127506474 but they refuse to give me contact information to the right person to talk to. Please call and ask for lightinthebox, if only to annoy them!