- Report: #1527267
Complaint Review: Mercari - Palo Alto California
Reported By:
Amc1955 -
Livonia, Michigan, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mercari
PO Box 60178 Palo Alto, 94306 California, United States
Phone:
none available
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mercari None known They blocked my account and I cannot see my past purchases and my emails. Palo Alto California
Report Attachments
I had returned a damaged item and the next thing they do is place my account on "limited" access. I tried reaching out to their customer service which is nonexistent. I managed to find a generic email address and emailed them expressing my concern over the broken item. They sent me a shipping label. In the meantime they cancelled all orders that were processing for my account. I contacted my bank and disputed the charge for the broken item. Then I hear from Mercari explaining how I wasn't supposed to do that and it was against their policies. Long story short, they have deleted my access to any of my past information such as purchase history which I need so I can cross reference the items I received with the items I paid for. They have blocked calls from my phone number and my email address. It is impossible to reach their customer service, if one even exists. I will not recommend doing business with this company. They are shady and not trustworthy.
