They sell junk furniture which will break. They didn't offer extended warranty at time of sale. Even if they had, they won't return phone calls or emails. Repeated attempts on multiple days gets nowhere. Avoid them at all costs. If you are looking before buying this place is NOT worth it.
All I want is my couch repaired. For the thousands of dollars it cost, that's not too much to ask. It broke less then a year after getting it with some form of internal mechanical failure.
Escalating to 'corporate' gets you to a dummy 800 # with a screening service.