Complaint Review: Musca Law | Ripoff Report Verified Safe™ …businesses you can trust. Musca Law offers criminal defense legal representation to clients accused of crimes or merely investigated for wrongdoing or criminal activity in Florida. Musca Law handles all criminal matters including traffic cases misdemeanors serious felonies murder theft DUI sex crimes cases. Musca Law consists of multiple attorneys with over 100 combined years experience. - Naples Florida

Ripoff Report REVIEW / Musca Law’s Commitment to Client Satisfaction

Musca Law joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.



ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

Musca Law approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Musca Law did just that.

Musca Law has gone through great lengths to make sure they try and resolve any and all customer issues. Musca Law has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their clients to feel like their issues and concerns were not timely addressed. John Musca, founder and owner of Musca Law states, “In rendering assistance to those accused of crimes, the mission of our firm is to make sure each and every client feels like they are the only client the firm presently represents. We treat them as if we would want to be treated ourselves and take immediate action to address any concerns or issues they bring to our attention.”

MUSCA LAW CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"Musca Law handles all criminal case, from traffic tickets to first degree murder. Regardless of the type of matter we are asked to defend, each attorney in the firm takes seriously the notion that each client is presumed innocent until proven guilty beyond and to the exclusion of every reasonable doubt. Because the burden is on the prosecution to prove the case and overcome is “reasonable doubt” threshold, skilled defense lawyers, like those of Musca Law, take on these cases at somewhat of an advantage. In doing so, the firm is dedicated to doing everything possible to follow up aggressively and do everything possible to achieve a successful outcome on each case. Owner John Musca was designated a 'Super Lawyer' in 2012, a distinction reserved to the TOP 2.5 % of all Criminal Lawyers in Florida, and has been recognized for years as one of the TOP 100 Trial Lawyers in Florida by the National Trial Lawyers Association.”

As John Musca explains, 'When entrusted to handle a criminal case for someone accused of a crime, this firm will exhaust every resource, exploit every opportunity and investigate every option in an effort to obtain a favorable result. Our goal from the very beginning is always to strive for the 'grand slam' and achieve a dismissal of the charge. Even if we do not prevail in this manner, our intent is to reach a resolution with which the client is satisfied, such as a reduced charge, or the like.”



WHY MUSCA LAW IS BETTER THAN THEIR COMPETITORS

Musca Law has distinguished itself as the leader in defending criminal cases in Florida on account of the tenacity and intensity with which the attorneys dedicate themselves to the cause of the client. Collectively, the firm has well over 100 combined years of experience in criminal defense work. The lawyers have been carefully and extensively trained in the rules of evidence and criminal law and bring to the firm their diverse talents, certification and training unlike any other. Some lawyers are former prosecutors, while others are former Public Defenders, and former court magistrates. Unlike most criminal law firms which are “one man, or one woman operations”, Musca Law is an firm which brings to each client’s case the collective wisdom and expertise of multiple lawyers. In fact, for certain cases, the firm dedicates two, and in some instances, three attorneys as an “assigned task force” to work together in a collaborative sense to ensure the highest likelihood of success.

In explaining the necessity of team work on criminal cases, John Musca remarks, “When someone’s liberty and life is literally hanging in the balance, the team approach offered by Musca Law is unparalleled, particularly unique and in some instances, absolutely critical. The analogy I use is like taking a transatlantic flight across the ocean with your safety and your life on the line. Would you rather board a plane with two or three engines, and several pilots, or would you rather choose a plane with one engine and one pilot? The same philosophy applies to making the right decision on who will represent you on your criminal case. With your precious future and liberty at stake, would you want two or three attorneys, and two or three legal minds working together on your case, or one lawyer and one legal mind? That is how our approach is different. We deploy the collaborative skills, expertise and training of multiple attorneys who dedicate themselves to your cause, and in doing so, no other firm does a more effective and thorough job for their clients. Our firm is different because of the experience, training and qualifications of our attorneys. Each of them has a minimum of 5 years criminal defense experience, and some have up to 30 years criminal defense experience. Some of them are specially trained. For instance, for my DUI training, I have special certifications, in that I am certified in field sobriety exercises and the breathalyzer machine. Another attorney, who handles serious felonies and violent crimes, is “death qualified” to handle capital cases punishable by death. This is a special designation enjoyed only by a select number of attorneys in the state of Florida. The firm is different because we have criminal defense practitioners who bring their prior experience as former prosecutors, public defenders, and even court magistrates, to the table in representing our clients on a daily basis.”



Musca Law / Statements from the owner John Musca

"As the Owner and President of Musca Law, I have dedicated my career and life to the cause of the accused on criminal cases. My solemn vow is to ensure that each client receives the top notch, first class legal representation at every stage of their case. To this end, regular and meaningful communication with each client is paramount. We never want a client to wonder what is happening on their case. The lawyers in the firm do not just work from 830 a.m to 530 p.m. Rather, we work around the clock, including weekends and holidays. Indeed, we are available, accessible and accountable for every step we take on behalf of our clients."

MUSCA LAW FAQ: CAN EVERY CASE BE WON?

"While no lawyers or firms are able to make any guarantees, the likelihood of success on our case will depend largely upon the quality, training and experience of your legal team. The lawyers of Musca Law practice ONLY criminal defense, and have been doing so for over 100 combined years. As such, by aligning yourself and your cause with an experienced defense team utilizing a team approach like that of Musca Law, the probability of success improves markedly and you place yourself in the best hands to achieve a favorable outcome of your case.”

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, Musca Law is committed to 100% customer satisfaction and has made every possible effort to ensure that all clients have a positive experience from the moment they retain the firm until their case is resolved.

After speaking with the management of Musca Law and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Musca Law a positive Rating. Musca Law made efforts to ensure that all customers were satisfied and John Musca assured Ripoff Report that the law firm has a business model for handling client issues and addressing their concerns in a timely manner.

John Musca, the owner of Musca Law stated, “I started this firm in 2001. Since then, we have grown exponentially and, in doing so, have improved our operating procedures and manner of handling client concerns remarkably. Clients do not have to wait to receive a phone call to address their question or concern. Most of the time, this is done immediately and often times, by me personally. Most law firm owners are detached and somewhat estranged from their clientele base. My involvement is 'hand on', so much so that clients have often commented that this is one of the distinguishing features of our law firm. Each client is given my personal cell phone and is asked to contact me anytime to discuss any concerns which may arise. By being available and accessible, clients are able to have their questions and concerns addressed immediately rather than having to wait until the next business day, or until the attorney happens to return from court. Furthermore, in an effort to continue to improve the attorney client relationship, I am constantly asking clients for their feedback, even after their cases are resolved. We then make those suggestions and comments a part of our regular group meetings to make sure that we are constantly fine tuning and custom tailoring the manner and method of firm operation for a better overall client experience.”



STATED IMPROVEMENTS FROM MUSCA LAW

"Most of the complaints on Ripoff Report are about clients who are not happy with the outcome of their criminal court case. Others indicate that we have overcharged them for our services. Others claim we did not do for them what we told them we would do upfront. The firm has already made a crucial change to avoid problems in the future by hiring a controller and an attorney who work directly with the owner John Musca to address client concerns and resolve problems before they go any further. This 'dedicated task force' is committed to discussing with clients their concerns immediately, so that a timely resolution of the problem may be made.

Musca Law has a dedicated task force charged with the responsibility of making sure each and every client concern and issue is addressed and resolved timely. This team is comprised of a controller and specially trained attorney who works directly with John Musca. As an added means to ensure client satisfaction, John Musca makes sure each client has his direct personal cell number and encourages them to contact him anytime, literally, with any concerns or questions.”

John Musca explains, “I have personally hired what I feel are the best criminal defense attorneys in the state, each one with at least 5 years experience; most have 10+ years experience while others have 20-30 years of experience. These attorneys are driven to obtaining favorable outcomes, and are dedicated to resolving complaints with proper communication with the clients BEFORE they file a complaint or a grievance of any type. I have also hired a Controller who, along with another attorney, works directly with me to address and resolve client complaints before they become a problem Nowhere is the need for superior client and customer service more important than in the context of one who has hired a firm to handle their legal matter with life-long implications at stake. Those accused of crimes have only one shot to have their day in court and, for that reason, every effort needs to be expended to be available and responsive to their needs, even if this means taking time away from your own family for that purpose. To the extent a lawyer or firm does not honor such practices and this level of commitment, the firm hinders the development of the attorney client relationship and fails the client. At Musca Law, we make darn sure that never happens.”

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

"In the criminal defense arena, many 'bargain basement law firms and lawyers' make their services available for hire. Some of these lawyers are willing to take criminal cases on for pennies to the dollar. And some of them have very little, if any, training and experience. Make sure you retain a firm, like Musca Law, which has extensive experience specifically in handling criminal defense cases. The attorneys of this firm have been doing so for over 100 combined years. Retain a firm which is well known, recognized and accredited by organizations, like Ripoff Report. Take care that the firm is trusted by consumer based organizations as a legitimate operation, where, as here, Musca Law is Ripoff Report Verified. Pay attention to the accolades, awards and honors received by the law firm, specifically in the area of criminal defense. If the firm, for instance, has not been rated by well-regarded and established lawyer rating organizations, such as 'Super Lawyers', the National Trial Lawyers Association, and AVVO, then the firm may be a risky alternative. Musca Law has been rated by all three of these outfits.



Beware of the criminal firms which do not have criminal law trade affiliations. Musca Law, for instance, is life member of the National Association of Criminal Defense Lawyers, the Florida Association of Criminal Defense Lawyers, and NORMAL. Evaluate the structure of the firm to ensure they have the financial and attorney resources to take on the State of Florida and prosecutors head on! In this regard, the team approach of Musca Law and their dedication of multiple attorneys and ample funds to each case is truly exceptional. Finally, be cautious of those criminal firms which are not able to produce an inventory of successful case results and court dispositions. In this connection, the proven track record of success, and the elaborate accounting of favorable outcomes displayed by Musca Law on its website is the envy of the industry. You should be leary of hiring a firm that is not able to convince you of their past successes.”

Musca Law is criminal defense firm offering aggressive representation to those accused of, or investigated for, any crime or wrong-doing in the state of Florida. We handle all criminal matters, including traffic cases, misdemeanors and serious felonies, in all state courts of Florida.

*Any consumer not receiving satisfaction from a member of Rip-off Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to client service means that Musca Law will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Musca Law, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company’s response and to insure customer satisfaction). You can call Musca Law directly at 800-687-2252, and ask for John Musca, President and Owner.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Musca Law or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Musca Law.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and about Musca Law’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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