- Report: #1183085
Complaint Review: National Vehicle Protection Services - St. Charles, MO 63301 Missouri
-
Author Not Confirmed
Why?
National Vehicle Protection Services
3000 Little Hills Expressway #101 St. Charles, MO 63301, 63301 Missouri, USA
Phone:
1-877-515-9966
Web:
http://www.nationalvehicleprotection.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Vehicle Protection Service NVPS Very unprofessional auto warranty company! Don't buy this! St. Charles, MO 63301 Missouri
National Vehicle Protection Services is a very un-ethical business. I have had several dissappointing contacts with this business. Everything from "thug like" intimidation and very combative customer service, to not covering claims and not cancelation of coverage when contacted by the customer just to name a few.
I wish that i would have seen the reports on this company before I purchased "top of the line" warranty on 2 vehicles from NVPS. I had a claim denied on one of my vehicles for three different problems!
They did cover one part ...they shipped to the repair facility, a used starter from a junk yard with 89,000 miles on the starter, they didn't even install a reman/rebuilt starter in! When they say the will provide a rental vehicle for you, well that is a joke also. In my situation they said they would pay for one day rental when it took them three days alone to ship the used starter from a junk yard to the repair facility. My vehicle was in the shop 7 days total waiting for authorization and part to be received. The NVPS rep said this repair was only a 1 day repair and that is all they would be paying a rental car for (Im still waiting for the rental reinbursement and that was over 4 months ago) on day not the 7-8 days, it took them to approve the repair and 3 days to ship the old used part from a junk yard! It would have been cheaper to have a New GM factory starter installed at the GM dealership out of my own pocket. This company is a RIP OFF!
I called into cancel this coverage and the gentleman (I use gentleman very loosely in this context!) became very combative and argumentative to put it nicely! I said I need to cancel the coverage and he damanded a reason why. I said because i would like to cancel the coverage and he again demanded a reason in an agressive tone of voice. I went round and round several times and asked to speak to a supervisor and the National Vehicle Protection Service representative hung up on me! I called back and got the luck to speak to the same representative AGAIN...asked for a Manager and AGAIN was hung up on! NVPS has thug like customer service!
My advise to other consumers about National Vehicle Protection Service is to.........Avoid at all cost! Take the 150.00 dollars per month they charge for the junk protection and put it in a savings account for future break downs...after all your going to have to pay it yourself anyway! And when you ask to cancel the coverage when they say you have 30 days to cancel...they will not cancel the coverage anyway or pay a claim, but will expect you to pay them!
