My Pillow advertises their pillows to be supportive and to keep their shape, helping to keep your neck aligned. The very first time I tried to use my new pillow it went flat, it was lumpy, did not support my head and neck, and did not keep its shape at all. They also advertise a 60 day money back guarantee.
The packing slip in my shipment even including that statement. However, when I called customer service to get instructions on how to return my pillow, they told me I would not get my money back. When I disputed it with my credit card company, they just sent it to a collection agency, even after my credit card company reposted my charge.
Therefore, My Pillow: 1) Sent me a complete product failure, 2) dishonored their money back guarantee, and 3) charged me twice!! Now that is a RIPOFF!!